Our insight

We share our insight in a number of ways  through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.

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Half-yearly complaints data: H2 2022

22 March 2023

Our data on the number of complaints received about individual financial businesses between July and December 2022.

Business complaints data Complaints data Data and Insight H2 data

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Quarterly complaints data: Q3 2022/23

15 February 2023

The data on this page covers October to December 2022 (Q3 2022/23).

Data and Insight Complaints data Q3 data

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Quarterly complaints data: Q2 2022/23

2 November 2022

Our complaints data on financial products and services between July and September 2022.

Complaints data Data and Insight Q2 data Pre-paid funeral plans Product complaints data

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Half-yearly complaints data: H1 2022

22 September 2022

The data on this page covers January to June 2022. The half-yearly data includes the number of complaints against financial businesses for which there were both 30 new and 30 resolved complaints in the relevant six-month period.

Business complaints data H1 data Complaints data Data and Insight

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Quarterly complaints data: Q1 2022/23

7 September 2022

Our complaints data on financial products and services between April and June 2022.

Complaints data Data and Insight Q1 data Fraud and scams Investments Product complaints data

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Quarterly complaints data: Q4 2021/22

28 June 2022

The data on this page covers January to March 2022, including the number of enquiries and new cases we received, and the proportion of complaints resolved in favour of customers.

Complaints data Data and Insight Q4 data

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