We share our insight in a number of ways – through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.
28 November 2022
Rachel Lam, Ombudsman Leader and Head of Practice for motor insurance, outlines some of the issues we’ve seen recently in complaints about motor insurance claims. She highlights two areas where we see consumers impacted significantly; declined claims following theft by deception and after a vehicle has modified.
1 November 2022
Travel disruption has been a feature of news stories since the early days of the pandemic. The type of travel issue or disruption, insurance claims, and complaints have evolved alongside the pandemic. Ombudsman Leader, Sian Brightey, outlines some of the trends we’ve seen and highlights our guidance for insurers.
8 August 2022
The Financial Conduct Authority (FCA) is introducing a new Consumer Duty that will give consumers a higher level of protection. In this blog, Ombudsman Leader, Simon Rawle, outlines the new Duty and how the Financial Ombudsman Service is working with the regulator and stakeholders during its implementation.
28 June 2022
Pre-paid funeral plans will become regulated by the Financial Conduct Authority (FCA) from 29 July 2022. In this blog, Managing Ombudsman, Clare Mortimer, outline the support we offer to financial businesses to help plan providers that are new to regulation and to the Financial Ombudsman.
3 February 2022
John Wightman, Ombudsman Leader and Head of Practice, explains what it means to be a guarantor on a guarantor loan.
28 January 2022
James Clements, Head of Operation Contact, outlines the work happening to resolve cases that fall within the scope of the temporary amendment to the way we report business-specific complaints data. He explains the progress so far, and that there is still time for businesses to take part in this initiative.
