We share our insight in a number of ways – through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.
19 September 2024
Abby delivered a keynote speech at StepChange’s Connected 2024 conference. She spoke about the role of the Financial Ombudsman Service and the complaints we see about credit and debt.
29 August 2024
View quarterly product complaints and services data about complaints received between April and June 2024.
1 August 2024
Read the full speech, given by Abby Thomas at an FCA event to mark the first anniversary of the Consumer Duty.
12 July 2024
View quarterly product complaints and services data.
12 June 2024
Our annual complaints data is a review of our work over the course of the financial year, 1 April 2023 and 31 March 2024.
1 May 2024
Our data on the number of complaints received about individual financial businesses between July and December 2023.
