Ombudsman News

We published new resources to help resolve and prevent complaints about lending. We also share a snapshot of our complaint figures for the first quarter of the financial year.

Q1 data PPI CMC Unaffordable lending

We share our annual review of 2018/2019, which highlights the significant rise in payday lending and trends for every sector. We also published refreshed content about fraud and scams.

Fraud and scams Payday Lending Debt Collecting Annual review

We focus on Debt collection complaints, with a selection of case studies and contributions from consumer groups and businesses. We also share a snapshot of our complaint figures for the third quarter of the financial year.

Vulnerable Customers Debt Q3 data

We look at “defined-benefit” pension transfers, with a selection of case studies and contributions from trade bodies and experts. We also share a snapshot of our complaint figures for the second quarter of the financial year.

Advice Q2 data Pension Transfers

We focus on fraud and scams with a selection of case studies and contributions from charities and experts helping to prevent financial fraud. We also share a snapshot of our complaint figures for the first quarter of the financial year.

Fraud and scams Q1 data

We look at insurance pricing and share case studies of complaints we’ve resolved. We also look at the problems faced when using credit to buy solar panels or join holiday clubs.

Consumer Credit Insurance Pricing Solar Panels

We look at travel insurance with case studies about alcohol exclusions and cancellation claims. We also share a snapshot of our complaint figures for the third quarter of the financial year.

Travel Insurance Exclusions Q3 data Cancellation

We focus on the work we’ve been doing around PPI, answering some frequently asked questions and sharing case studies outlining our approach. We also give share a snapshot of our complaint figures for the second quarter of the financial year.

PPI Q2 data

We look at the rise in consumer credit complaints a share a selection of case studies showing how we’ve resolved complaints about different types of credit. We also give a snapshot of our complaint figures for the first quarter of the financial year.

Banking Consumer Credit Debt Q1 data