News

See our media centre for press office contact details.

Financial Ombudsman Service publishes its plans and budget for 2022/23

30 March 2022

The Financial Ombudsman Service’s plans and budget for 2022/23, published today, sets out our plans to invest in change, reduce the time it takes to resolve cases, to become financially sustainable, and to enable us to deliver a better service for customers.

Press release Strategic plans and budget

Read more

Financial Ombudsman publishes latest quarterly complaints data

23 February 2022

The Financial Ombudsman Service has today published its quarterly data in relation to financial products today – this covers the period October 2021 - December 2021.

Press release Q3 data Packaged Bank Accounts

Read more

Financial regulatory family strengthen Wider Implications Framework

25 January 2022

Regulatory family announce formal agreement for collaboration on matters of common interest.

Press release

Read more

Financial Ombudsman: Insurance checks needed for e-scooters

13 January 2022

The Financial Ombudsman Service is urging e-scooter owners to check their insurance policies to ensure they are covered if things go wrong.

Press release

Read more

The Financial Ombudsman Service launches action plan to change and improve

2 December 2021

Action plan launched to deliver a better service for customers in a rapidly changing financial services environment.

Press release

Read more

Financial Ombudsman sees 30% increase in “authorised” scam complaints

24 November 2021

Data shows too many scam victims are not being treated fairly by banks.

Press release

Read more

Dramatic rise in fraud and scam complaints

24 September 2021

Financial Ombudsman Service warns of fraud danger as it continues to help high numbers of customers.

Press release

Read more

Previous 6 of 6

Ombudsman News

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.