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Quarterly data
Data on the financial products and services people have contacted us about, published quarterly.
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Half-yearly data
This data is published every six months and shows the number of cases we handle, plus the outcomes, by financial business.
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Annual data
Our annual complaints data shows the volume of complaints and enquiries we received and resolved, and the financial products and services involved.
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Complaints about financial products
A rolling 15-month view of our complaints data about financial products, updated on a quarterly basis
We regularly publish data and insight on the complaints we handle, as well as our final decision letters – you can find it all here.
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Our insight
We share regular insight through our detailed reports and blogs about the complaints referred to our service.
Our insight takes a closer look into key trends in complaints, the impact we’ve had, and we share some key points for consumers and businesses on what to look out for and how we can help.
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Ombudsman News
This is our regular newsletter that covers latest news and updates from the ombudsman service, and our approach to resolving complaints.
Read our previous editions of Ombudsman News to find out what we covered, and to sign up to our email newsletter.
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Decisions and case studies
Our ombudsman decisions and case studies are based on real-life cases that were referred to our service, and illustrates our approach to resolving disputes involving financial products and services that are most complained about.
