We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 347829 results
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Decision Reference DRN-5039853
25 Sep 2024 Covea Insurance plc Not upheldInsuranceDRN-5039853 The complaint Mr W complains about on-going issues with Covea Insurance plc when dealing with a claim made on his commercial buildings insurance policy. What happened The background to this complaint is well known to both sides so I’ve not set this out in detail. But in summ... (3 pages)View decision -
Decision Reference DRN-5013426
25 Sep 2024 Oodle Financial Services Limited UpheldConsumer CreditDRN-5013426 The complaint Mr B says Oodle Financial Services Limited trading as Oodle Car Finance (‘Oodle’), irresponsibly lent to him. He says that he was already struggling financially when the loan was approved and Oodle should have made better checks and seen this. Mr B complains t... (4 pages)View decision -
Decision Reference DRN-4988868
25 Sep 2024 Great Lakes Insurance UK Limited UpheldInsuranceDRN-4988868 The complaint Ms F’s complaint is about the refusal of a claim under her pet insurance policy with Great Lakes Insurance UK Limited. What happened In March 2024, Ms F made a claim under the policy for treatment for her dog for a lipoma on its right leg in February and March ... (4 pages)View decision -
Decision Reference DRN-5027813
25 Sep 2024 Wakam Not upheldInsuranceDRN-5027813 The complaint Mr A complains because Wakam hasn’t paid his personal accident insurance claim. All references to Wakam include the agents appointed to handle claims and complaints on its behalf. What happened Mr A was insured under a motor fleet insurance policy, provided by ... (6 pages)View decision -
Decision Reference DRN-4891876
25 Sep 2024 Acromas Insurance Company Limited Not upheldInsuranceDRN-4891876 The complaint Mr S complains about the price quoted by Acromas Insurance Company Limited (“Acromas”) to renew his home insurance policy. What happened Mr S received a quote to renew his policy which he accepted, and then proceeded to make payment online. Mr S says an error ... (2 pages)View decision -
Decision Reference DRN-4941465
25 Sep 2024 U K Insurance Limited UpheldInsuranceDRN-4941465 The complaint Mr G is unhappy with the service provided by U K Insurance Limited trading as Privilege Car Insurance (UKI) when reporting a claim under his car insurance policy. What happened Mr G called UKI to make a claim for damage to his car in December 2022. Mr G was re... (3 pages)View decision -
Decision Reference DRN-4455059
25 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4455059 The complaint Mrs S complains that Revolut Ltd (‘Revolut’) won’t reimburse the money she lost when she fell victim to a scam. What happened Mrs S is represented in this case but as the transactions were from her account, I’ll refer to her throughout my decision. Mrs S says ... (8 pages)View decision -
Decision Reference DRN-4997889
25 Sep 2024 Countrywide Assured Plc Not upheldPensions and AnnuitiesDRN-4997889 The complaint Mr H has complained about a transfer of his Sanlam Life and Pensions (Sanlam) personal pension to a small self-administered scheme (SSAS) in October 2014. Mr H’s SSAS was subsequently used to invest in Dolphin Capital loan notes, a fractional property investmen... (12 pages)View decision -
Decision Reference DRN-4915064
25 Sep 2024 Aviva Insurance Limited Not upheldInsuranceDRN-4915064 The complaint Mr E complains that Aviva Insurance Limited (“Aviva”) wouldn’t pay him the cost of repairs following a claim on his motor insurance policy. What happened Mr E had a motor insurance policy with Aviva covering his car. In April 2024 a third party collided with hi... (3 pages)View decision -
Decision Reference DRN-4848437
25 Sep 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4848437 The complaint Mr S complains Bank of Scotland plc trading as Halifax (“Halifax”) offered him a promotional balance transfer offer but when he applied it wasn’t available to him. What happened Mr S is unhappy as the balance transfer offer with a promotional 0% interest rate o... (3 pages)View decision
