We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 347829 results
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Decision Reference DRN-4834391
25 Sep 2024 Highway Insurance Company Limited UpheldInsuranceDRN-4834391 The complaint Mr H complains that Highway Insurance Company Limited declined his claim and avoided his motor insurance policy. What happened Mr H bought a new campervan from a campervan conversion company, who had converted the van into a campervan before Mr H purchased it. ... (3 pages)View decision -
Decision Reference DRN-4717996
25 Sep 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4717996 The complaint Mr C is unhappy that a minibus supplied to him under a conditional sale agreement with Moneybarn No.1 Limited was of an unsatisfactory quality. What happened On 24 June 2023, Mr C was supplied with a used minibus through a conditional sale agreement with Money... (4 pages)View decision -
Decision Reference DRN-4432850
25 Sep 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4432850 The complaint Miss W complains that Monzo Bank Ltd hasn’t reimbursed her for money she lost through a scam. What happened In June 2023, Miss W received a message in an existing thread of correspondence with a credit card provider. It claimed that a new card request had been... (4 pages)View decision -
Decision Reference DRN-5030687
25 Sep 2024 Ageas Insurance Limited Not upheldInsuranceDRN-5030687 The complaint Mr C has complained that Ageas Insurance Limited has declined a claim he made under his household insurance policy. What happened The background to Mr C’s claim is not in dispute. The roots of a large tree on his driveway have caused the paving slabs above the ... (2 pages)View decision -
Decision Reference DRN-4785275
25 Sep 2024 Barclays Bank UK PLC Not upheldMortgagesDRN-4785275 The complaint Mr T is unhappy that the reserve limit on his Mortgage Current Account (MCA) with Barclays Bank UK PLC was reduced without his agreement. What happened Mr T took out a mortgage with Barclays in 2002. Linked to the mortgage was a current account with a reserve, ... (3 pages)View decision -
Decision Reference DRN-4839114
25 Sep 2024 abrdn Financial Planning And Advice Limited Not upheldPensions and AnnuitiesDRN-4839114 The complaint Mr G has complained that abrdn Financial Planning And Advice Limited didn’t give him advice on transferring his personal pension into his workplace pension scheme. Mr G has claimed that he’s suffered a financial loss as a result. What happened The background t... (16 pages)View decision -
Decision Reference DRN-4938318
25 Sep 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4938318 The complaint F, a limited company, complains about the way Lloyds Bank PLC dealt with its application for an increase to its overdraft facility. F has been represented in this complaint by its director, Mr H. What happened Mr H has explained that F needs certain accreditati... (3 pages)View decision -
Decision Reference DRN-5040171
25 Sep 2024 abrdn Financial Planning And Advice Limited Not upheldPensions and AnnuitiesDRN-5040171 The complaint Mrs G has complained that abrdn Financial Planning And Advice Limited didn’t give her advice on transferring her personal pension into her workplace pension scheme. Mrs G has claimed that she’s suffered a financial loss as a result. What happened The backgroun... (16 pages)View decision -
Decision Reference DRN-4987487
25 Sep 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4987487 The complaint Miss T complains about how HSBC UK Bank Plc dealt with a claim she made in relation to direct debit payments and the impact this had on her. What happened Miss T raised a claim under the Direct Debit Guarantee with HSBC. It accepted this and refunded the releva... (3 pages)View decision -
Decision Reference DRN-5042371
25 Sep 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5042371 The complaint A company which I’ll call ‘C’ complains that Barclays Bank UK Plc treated it unfairly when it restricted its accounts. The complaint is brought on C’s behalf by its director, Mr W. What happened C held a current account and a client money account with Barclay... (6 pages)View decision
