We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362 results
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Decision Reference DRN2228009
20 Apr 2016 Morses Club Limited Not upheldBanking and creditMr C complains that Morses Club Limited wrongly passed on his address to a third party.backgroundMr C’s former partner had an account with Morses Club which he agreed to pay when they separated. He says his former partner has mental health issues and had been hara... (2 pages)View decision -
Decision Reference DRN2587473
5 Apr 2016 Morses Club Limited Not upheldBanking and credit5 April 2016Ms H complains that Morses Club Limited (“MCL”) won’t accept her explanation that she only took out one loan account, and that the others in her name were opened fraudulently.backgroundIn May 2015 Ms H complained to MCL about five existing loans that she’d... (2 pages)View decision
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