We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362 results
-
Decision Reference DRN-1879422
2 Sep 2020 Morses Club PLC UpheldConsumer CreditDRN-1879422The complaintMr S says Morses Club PLC lent to him irresponsibly. He says that repaying the loanscaused him financial difficulty. What happenedThis complaint is about eleven home collected loans Morses Club provided to Mr S betweenDecember 2016 and September 2019. The informatio... (3 pages)View decision -
Decision Reference DRN-2093470
24 Aug 2020 Morses Club PLC UpheldConsumer CreditDRN-2093470The complaintMiss H says Morses Club PLC lent to her irresponsibly. She says that repaying the loans caused her financial difficulty. She says that Morses should’ve seen this and not lent to her. What happenedThis complaint is about five home collected loans Morses provided to M... (4 pages)View decision -
Decision Reference DRN-1890228
14 Aug 2020 Morses Club PLC UpheldConsumer CreditDRN-1890228The complaintMr P says Morses Club PLC (“Morses”) irresponsibly lent to him. Mr P says he had been borrowing for a long time. He continually topped up his loans and sometimes had several running at the same time. Mr P says he got into a cycle of debt. What happenedThis complaint... (4 pages)View decision -
Decision Reference DRN-2079745
13 Aug 2020 Morses Club PLC UpheldConsumer CreditDRN-2079745The complaintMs N says Morses Club PLC lent to her irresponsibly.What happenedI sent Ms N and Morses Club my provisional findings on this complaint on 7 August 2020. In it I set out what I thought Morses Club should do to put things right for Ms N. I asked Ms N and Morses Club t... (3 pages)View decision -
Decision Reference DRN-1967511
11 Aug 2020 Morses Club PLC UpheldConsumer CreditDRN-1967511The complaintMrs W’s complaint is about loans she took with Morses Club PLC (“Morses”). She says these loans were unaffordable. What happenedMorses provided Mrs W with nine home collected credit loans between November 2013 and August 2016. The amounts borrowed ranged between £30... (3 pages)View decision -
Decision Reference DRN8928693
11 Aug 2020 Morses Club PLC UpheldBanking and creditMrs J says Morses Club PLC lent to her irresponsibly. She says the information it held about her wasn’t correct. Because of this it lent to her when she couldn’t afford the repayments. backgroundMrs J’s complaint is about, in total, 81 home credit loans. Loans 1 to 76 are the responsibilit... (4 pages)View decision -
Decision Reference DRN-1548716
6 Aug 2020 Morses Club PLC UpheldConsumer CreditDRN-1548716The complaintMr L says Morses Club PLC (“Morses”) irresponsibly lent to him. Mr L says he was offered the lending regardless of whether he could afford it. He also said he had to take out more lending as a result. What happenedThis complaint is about three home collected credit ... (3 pages)View decision -
Decision Reference DRN-1925033
6 Aug 2020 Morses Club PLC UpheldConsumer CreditDRN-1925033The complaintMrs P says Morses Club PLC (“Morses”) irresponsibly lent to her. Mrs P says the lending was unaffordable for her and led to repeat borrowing and a cycle of debt. This resulted in a worsening of Mrs P’s financial situation. What happenedThis complaint is about four h... (4 pages)View decision -
Decision Reference DRN-1890450
6 Aug 2020 Morses Club PLC UpheldConsumer CreditDRN-1890450The complaintMiss M says Morses Club PLC irresponsibly lent to her. What happenedThis complaint is about 14 home collected credit loans provided to Miss M between February 2015 and December 2019. Miss M’s lending history is shown below: LoanDate Taken Date Repaid InstalmentsAmou... (4 pages)View decision -
Decision Reference DRN-1791427
24 Jul 2020 Morses Club PLC UpheldConsumer CreditDRN-1791427 complaintMiss S says Morses Club PLC, trading as Morses Club, irresponsibly lent to her.backgroundThis complaint is about six loans Morses Club provided to Miss S between November 2015 and June 2017. Miss S’s borrowing history is as follows:Loan Date Taken Date Repaid Instalme... (3 pages)View decision
