We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362 results
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Decision Reference DRN-2476917
27 Jan 2021 Morses Club PLC Not upheldConsumer CreditDRN-2476917 The complaint Mr F says Morses Club PLC lent to him irresponsibly. He says the loans were not approved in the right way and no affordability checks were carried out. He thinks Morses shouldn’t have lent to him. What happened This complaint is about three home collected loans Mo... (2 pages)View decision -
Decision Reference DRN-2441189
27 Jan 2021 Morses Club PLC UpheldConsumer CreditDRN-2441189 The complaint Mrs P (through a representative) complains Morses Club PLC (“Morses Club”) lent to her irresponsibly. What happened Mrs P took five home collected loans between July 2018 and March 2020. I’ve included some of the information we’ve received about these loans in the... (4 pages)View decision -
Decision Reference DRN-2393239
26 Jan 2021 Morses Club PLC Not upheldConsumer CreditDRN-2393239 The complaint Mr C complains Morses Club PLC (“Morses Club”) lent to him irresponsibly. What happened Mr C took four home collected loans between October 2015 and July 2016. I’ve included some of the information we’ve received about these loans from Morses in the table below. L... (3 pages)View decision -
Decision Reference DRN-2456806
19 Jan 2021 Morses Club PLC UpheldConsumer CreditDRN-2456806 The complaint Mr K’s complaint is about loans he took with Morses Club PLC. He says these loans were unaffordable for him. What happened Morses provided Mr K with six home collected credit loans between December 2016 and January 2019. The amounts borrowed ranged between £300 an... (4 pages)View decision -
Decision Reference DRN-2237642
6 Jan 2021 Morses Club PLC Not upheldConsumer CreditDRN-2237642 The complaint Mr O says Morses Club PLC irresponsibly lent to him. What happened This complaint is about one home credit loan Morses provided to Mr O in November 2019. Mr O’s loan was for £300, repaid in instalments of £15 per week. At the time of writing this decision the loan... (2 pages)View decision -
Decision Reference DRN-2340260
17 Dec 2020 Morses Club PLC UpheldConsumer CreditDRN-2340260 The complaint Miss C says Morses Club PLC lent to her irresponsibly. She says she was offered loans when she had a low income. She says the loans put her in a difficult position and left her with very little money. She says this adversely affected her financially and caused her... (4 pages)View decision -
Decision Reference DRN-2114723
3 Nov 2020 Morses Club PLC UpheldConsumer CreditDRN-2114723 The complaint Mrs T complains that Morses Club Plc lent to her irresponsibly. What happened Using information from Morses, I have created a brief loan table of Mrs T’s borrowings. Loan Approved Repaid Amount Length Other notes 1 No information Lender in liquidation 2 25/02/2014... (6 pages)View decision -
Decision Reference DRN-2146027
22 Oct 2020 Morses Club PLC Not upheldConsumer CreditDRN-2146027 The complaint Mr S says Morses Club PLC lent to him irresponsibly. He says that it didn’t carry out proper checks before lending. If it had done it would’ve seen that he would struggle to repay the loans and it shouldn’t have approved them. What happened This complaint is about... (3 pages)View decision -
Decision Reference DRN-2203153
16 Oct 2020 Morses Club PLC Not upheldConsumer CreditDRN-2203153 The complaint Mr G says Morses Club PLC lent to him irresponsibly. What happened This complaint is about a number of home-collected loans Morses Club provided to Mr G between December 2015 and June 2016. The information I’ve been provided with about the lending is in the table ... (2 pages)View decision -
Decision Reference DRN-2176024
16 Oct 2020 Morses Club PLC UpheldConsumer CreditDRN-2176024 The complaint Mr S says Morses Club PLC (“Morses”) irresponsibly lent to him. Mr S says the loans were too easy to obtain and they have had a catastrophic impact on his credit file. What happened This complaint is about six home collected credit loans provided to Mr S between J... (4 pages)View decision
