We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362 results
-
Decision Reference DRN-2653976
14 May 2021 Morses Club PLC UpheldConsumer CreditDRN-2653976 The complaint Mrs L complains that Morses Club PLC lent to her irresponsibly. She is represented by a third party. What happened Morses’ records have given us the details of the approved loans and this loan table summarises them briefly. Loan 4 was passed over to an external de... (5 pages)View decision -
Decision Reference DRN-2734415
6 May 2021 Morses Club PLC UpheldConsumer CreditDRN-2734415 The complaint Miss Y says Morses Club PLC lent to her irresponsibly. What happened This complaint is about five home credit loans Morses provided to Miss Y between July 2017 and November 2019. loan number date started amount borrowed term (weeks) date ended 1 18/07/2017 £400 33... (4 pages)View decision -
Decision Reference DRN-2620636
23 Apr 2021 Morses Club PLC UpheldConsumer CreditDRN-2620636 The complaint Mr B says Morses Club PLC lent to him irresponsibly. He says the loans were hard to pay back and they shouldn’t have been approved. What happened This complaint is about three home collected loans Morses provided to Mr B between May 2013 and May 2016. loan number ... (3 pages)View decision -
Decision Reference DRN-2504063
15 Apr 2021 Morses Club PLC Not upheldConsumer CreditDRN-2504063 The complaint Mrs S has complained that Morses Club PLC (“Morses Club”) lent to her irresponsibly. What happened Mrs S took five loans from Morses between June 2017 and December 2018. A summary of her borrowing, based on the information provided to us from the lender, can be fo... (3 pages)View decision -
Decision Reference DRN-2630947
23 Mar 2021 Morses Club PLC UpheldConsumer CreditDRN-2630947 The complaint Mr P complains that Morses Club PLC lent to him irresponsibly. What happened Mr P has explained that he took many loans with a company called Shopacheck which was eventually bought by Morses Club. He continued to take loans. Morses has explained that it knew Mr P... (4 pages)View decision -
Decision Reference DRN-2510303
19 Mar 2021 Morses Club PLC UpheldConsumer CreditDRN-2510303 The complaint Mr D says Morses Club PLC lent to him irresponsibly. He says he was in a debt spiral and the loans weren’t affordable for him. He says Morses shouldn’t have lent to him because of this. What happened This complaint is about six home collected loans Morses provided... (4 pages)View decision -
Decision Reference DRN-2510551
17 Mar 2021 Morses Club PLC UpheldConsumer CreditDRN-2510551 The complaint Ms I complains that Morses Club PLC lent to her irresponsibly. What happened This complaint is about seven home credit loans Morses provided to Ms I between March 2017 and December 2019. Here is a brief Loan Table of the approved loans. Loan Approved Amount (total... (4 pages)View decision -
Decision Reference DRN-2499828
3 Mar 2021 Morses Club PLC UpheldConsumer CreditDRN-2499828 The complaint Ms I (by way of a representative) complains Morses Club PLC (“Morses Club”) lent to her irresponsibly. What happened Morses Club has told us Ms I had a further loan, taken out on 4 August 2007, but this was sold by a different lender. This loan does not form part ... (5 pages)View decision -
Decision Reference DRN-2499705
11 Feb 2021 Morses Club PLC Not upheldConsumer CreditDRN-2499705 The complaint Mrs J says Morses Club PLC (Morses) lent to her irresponsibly. She says that she ended up in a debt spiral as the loans weren’t affordable. She says that Morses should have seen this and not lent to her. What happened This complaint is about two home collected loa... (2 pages)View decision -
Decision Reference DRN-2544156
3 Feb 2021 Morses Club PLC Not upheldConsumer CreditDRN-2544156 The complaint Mrs B (by way of a representative) complains Morses Club PLC (“Morses Club”) lent to her irresponsibly. What happened Our adjudicator thought the complaint should be upheld. Morses Club disagreed with the adjudicator’s opinion. The complaint was then passed to me.... (4 pages)View decision
