We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362 results
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Decision Reference DRN-3203023
13 May 2022 Morses Club PLC UpheldConsumer CreditDRN-3203023 The complaint Ms M, through a representative, complains that Morses Club PLC lent to her irresponsibly. What happened Using information from Morses, here is a brief table showing the approved loans. loan date taken date repaid amount borrowed term weekly rate 1 20/08/2015 17/03... (5 pages)View decision -
Decision Reference DRN-3431467
13 May 2022 Morses Club PLC Not upheldConsumer CreditDRN-3431467 The complaint Mr U complains that Morses Club PLC lent to him irresponsibly. What happened Using information from Mr U and Morses here is a brief table of approved loans for Mr U. Loan No: Date Taken Date Repaid Weekly Instalments Loan Amount Highest Weekly Repayment 1 05/05/20... (3 pages)View decision -
Decision Reference DRN-3473381
13 May 2022 Morses Club PLC UpheldConsumer CreditDRN-3473381 The complaint Ms B complains that Morses Club PLC (Morses) gave her loans she couldn’t afford to repay. As a result of these loans, Ms B says she was forced into a long-term cycle of debt. What happened Ms B was advanced 21 home collected loans between September 2014 and Novemb... (7 pages)View decision -
Decision Reference DRN-3242951
29 Apr 2022 Morses Club PLC Not upheldConsumer CreditDRN-3242951 The complaint Ms R (through a representative) complains that Morses Club PLC (Morses) gave her loans she couldn’t afford to repay. What happened Ms R was advanced 5 home collected loans between February 2020 and December 2020. I’ve included some of the information we’ve receive... (5 pages)View decision -
Decision Reference DRN-3443099
27 Apr 2022 Morses Club PLC UpheldConsumer CreditDRN-3443099 The complaint Ms P complains Morses Club PLC (Morses) gave her loans that she couldn’t afford to repay. Ms P also says that she told Morses about her health problems and it agreed not to collect payment on the final two loans. But she says that Morses didn’t tell her how her cr... (8 pages)View decision -
Decision Reference DRN-3279122
25 Apr 2022 Morses Club PLC UpheldConsumer CreditDRN-3279122 The complaint Miss C, through her representative, complains that Morses Club PLC lent to her irresponsibly. What happened Here is a brief table of the approved loans for Miss C. Morses’ references differ to the ones we have been using but for continuity I have used the referenc... (4 pages)View decision -
Decision Reference DRN-3205567
25 Apr 2022 Morses Club PLC UpheldConsumer CreditDRN-3205567 The complaint Mr D, through his representative, complains that Morses Club PLC lent to him irresponsibly. What happened Here is a brief loan table showing the loans approved for Mr D. Loan Date Taken Date Repaid Instalments Loan Amount Highest Combined Weekly Repayment 1 19/12/... (4 pages)View decision -
Decision Reference DRN-3184268
22 Apr 2022 Morses Club PLC UpheldConsumer CreditDRN-3184268 The complaint Mr H, through his representative, complains that Morses Club PLC lent to him irresponsibly. What happened Here is a brief table of the approved loans. Loan Date Taken Date Repaid Instalments Amount Highest Repayment* 1 31/05/2017 08/02/2018 33 £300.00 £15.00 2 08/... (3 pages)View decision -
Decision Reference DRN-3351534
22 Apr 2022 Morses Club PLC UpheldConsumer CreditDRN-3351534 The complaint Miss E complains that Morses Club PLC lent to her irresponsibly. And Miss E says that Morses knew about her mental health issues and she never understood the terms regarding the refinance of loans for rebates. What happened Using information from Morses, here is a... (10 pages)View decision -
Decision Reference DRN-3435776
20 Apr 2022 Morses Club PLC Not upheldConsumer CreditDRN-3435776 The complaint Ms B says Morses Club PLC (Morses) lent to her irresponsibly. She says that she was offered loans when she had struggled to repay the ones she had. Ms B says that she kept borrowing more to repay the loans, and the repayments left her with very little money. What ... (3 pages)View decision
