Beware ‘ghost broker’ scams this Halloween
31 October 2024
Beware so-called 'ghost brokers' on social media - they claim to act as insurance intermediaries but are online fraudsters who offer fake insurance deals.
We regularly share our insight and we do so in a number of ways. Our blogs are just one of them, and here we talk not only about the thousands of cases we see each year but about what it's like to work at the ombudsman service.
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Vehicle theft and insurance claims – some of the recent issues we’ve seen in complaints
28 November 2022
Rachel Lam, Ombudsman Leader and Head of Practice for motor insurance, outlines some of the issues we’ve seen recently in complaints about motor insurance claims. She highlights two areas where we see consumers impacted significantly; declined claims following theft by deception and after a vehicle has modified.
