We regularly share our insight and we do so in a number of ways. Our blogs are just one of them, and here we talk not only about the thousands of cases we see each year but about what it's like to work at the ombudsman service.

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Tackling complaints about discrimination

16 May 2023

In this blog, Lauren looks at the types of discrimination complaints people refer to us, how financial businesses should approach them and how we can help. And highlights our new guidance notes to help financial services firms understand how we approach and resolve complaints about discrimination.

Blog

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We’re extending the trial of our ‘proactively settled’ complaint category to 2024

16 May 2023

After temporarily introducing a ‘proactively settled’ complaint category, we’re now trialling its permanent implementation.

Complaints data Blog

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Women in IT and the Financial Ombudsman Service

27 April 2023

Our CIO, Nicola Wadham celebrates women in computer technology and explains why diversity is so important at the Financial Ombudsman.

Blog

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Promoting diversity, inclusion and wellbeing

8 March 2023

This International Women’s Day, Abby Thomas, our Chief Executive and Chief Ombudsman, reflects on what equality and diversity mean for our staff and customers.

Blog

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The Technical Desk has become the Business Support Hub

20 February 2023

The Financial Ombudsman Service resolves disputes between financial businesses and consumers in a fair and reasonable manner. But did you know that we also help financial businesses settle issues with customers before a formal complaint reaches us?

Blog

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Helping small businesses resolve complaints

12 January 2023

In our blog, we share some of the work of our small business team over the last three years. The team resolve complaints across a wide range of commercial products and services. We also outline some of the ways we share insight and engages with stakeholders.

Blog SME

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