We regularly share our insight and we do so in a number of ways. Our blogs are just one of them, and here we talk not only about the thousands of cases we see each year but about what it's like to work at the ombudsman service.
20 February 2023
The Financial Ombudsman Service resolves disputes between financial businesses and consumers in a fair and reasonable manner. But did you know that we also help financial businesses settle issues with customers before a formal complaint reaches us?
12 January 2023
In our blog, we share some of the work of our small business team over the last three years. The team resolve complaints across a wide range of commercial products and services. We also outline some of the ways we share insight and engages with stakeholders.
28 November 2022
Rachel Lam, Ombudsman Leader and Head of Practice for motor insurance, outlines some of the issues we’ve seen recently in complaints about motor insurance claims. She highlights two areas where we see consumers impacted significantly; declined claims following theft by deception and after a vehicle has modified.
1 November 2022
Travel disruption has been a feature of news stories since the early days of the pandemic. The type of travel issue or disruption, insurance claims, and complaints have evolved alongside the pandemic. Ombudsman Leader, Sian Brightey, outlines some of the trends we’ve seen and highlights our guidance for insurers.
8 August 2022
The Financial Conduct Authority (FCA) is introducing a new Consumer Duty that will give consumers a higher level of protection. In this blog, Ombudsman Leader, Simon Rawle, outlines the new Duty and how the Financial Ombudsman Service is working with the regulator and stakeholders during its implementation.
28 June 2022
Pre-paid funeral plans will become regulated by the Financial Conduct Authority (FCA) from 29 July 2022. In this blog, Managing Ombudsman, Clare Mortimer, outline the support we offer to financial businesses to help plan providers that are new to regulation and to the Financial Ombudsman.
