We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
-
Decision Reference DRN-2217322
27 Oct 2020 Adrian Flux Insurance Services Group Not upheldInsuranceDRN-2217322 The complaint Mr B is unhappy that Adrian Flux Insurance Services Group (Adrian Flux) didn’t properly tell him about a policy exclusion on his motorcycle insurance at the time he renewed his policy. What happened Mr B contacted his insurer to claim for his motorcycle which had ... (2 pages)View decision -
Decision Reference DRN1710334
31 Dec 2018 MCE Insurance Company Limited Not upheldInsurance (excluding PPI)Mr M complained because MCE Insurance Company Limited voided (cancelled from the start) his motorcycle insurance policy.backgroundWhen Mr M applied for his policy he was asked a number of questions. Of relevance to this complaint, he was asked where the motorcycle was k... (2 pages)View decision -
Decision Reference DRN9882198
4 Nov 2014 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mrs M has complained on behalf of her husband Mr M that Be Wiser Insurance Services Ltd (Be Wiser) did not advise them about the availability of its Vehicle Excess Reimbursement Insurance Policy when she took out a motorcycle insurance policy. She wants it to refund the excess she pa... (2 pages)View decision -
Decision Reference DRN9990410
27 Aug 2013 M. C. Edwards (Insurance Brokers) Limited UpheldInsurance (excluding PPI)Mr Y has complained about the service he received from M. C. Edwards (Insurance Brokers) Limited (“MCE”) when arranging insurance for his motorcycles.backgroundIn September 2011 MCE arranged a motor insurance policy for Mr Y in respect of two of his motorcycles. Mr Y paid an initial ... (4 pages)View decision -
Decision Reference DRN2831473
6 Nov 2018 AWP P&C SA Not upheldInsurance (excluding PPI)Mr R complains that AWP P&C SA declined his travel insurance claim and mis-sold the policy. My references to AWP include its agents.backgroundMr R had an accident while motorcycle racing and had to cancel a special holiday for him and his family. Mr R says he went t... (3 pages)View decision -
Decision Reference DRN1056378
10 Apr 2014 Highway Motorcycles UpheldPayment protection insurance (PPI)This complaint concerns a single premium payment protection insurance (‘PPI’) policy sold by Highway Motorcycles to Miss A in conjunction with a loan taken out in 2007. Miss A says the PPI policy was mis-sold.backgroundMiss A took out a loan through Highway Motorcycles in 2007 in order t... (3 pages)View decision -
Decision Reference DRN7158740
2 Feb 2018 Calpe Insurance Company Limited UpheldInsurance (excluding PPI)Miss N complains about the service Calpe Insurance Company Limited provided to her when a claim was made against her motor insurance policy and the amount it’s attempting to claim back under her excess. backgroundIn July 2016 Miss N was involved in an accident where ... (3 pages)View decision -
Decision Reference DRN9842268
10 May 2018 Europaische Reiseversicherung AG UpheldInsurance (excluding PPI)Mrs S has complained that Europaische Reiseversicherung AG (ERV) refused to pay her medical expenses under her travel policy. My references to ERV include its agents.backgroundMrs S had single trip travel insurance taken through an airline. ERV is the insurer. Mrs ... (4 pages)View decision -
Decision Reference DRN5882143
29 Jan 2019 Highway Insurance Company Limited Not upheldInsurance (excluding PPI)Mr G is complaining that Highway Insurance Company Limited (Highway) avoided his motorcycle insurance policy.Mr G is represented by another party on this complaint. But for the ease of reference, I shall refer to any representations his representative has made as bein... (3 pages)View decision -
Decision Reference DRN7467836
11 Feb 2019 Inter Partner Assistance SA UpheldInsurance (excluding PPI)Mr W complains that he was unfairly denied roadside assistance under his insurance policy with Inter Partner Assistance SA (IPA). Where I refer to IPA, this includes their claims handlers and agents.backgroundOne of the benefits of Mr W’s motorcycle insurance policy ... (3 pages)View decision