We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
-
Decision Reference DRN2364311
2 May 2018 MCE Insurance Limited UpheldInsurance (excluding PPI)Mr T complains that MCE Insurance Limited, a broker, gave him incorrect information in relation to his motorcycle insurance. backgroundIn December 2016, Mr T took out third party motorcycle insurance. In July 2017, he changed his motorcycle and phoned MCE to amend his ... (2 pages)View decision -
Decision Reference DRN3738043
22 Dec 2017 Ageas Insurance Limited Not upheldInsurance (excluding PPI)Mr A complained about Ageas Insurance Limited’s handling of his motorcycle insurance policy.backgroundMr A took out insurance with Ageas in February, 2017. The policy covered theft but had a “garaging warranty” which excluded cover in the event the motorcycle was stolen ... (3 pages)View decision -
Decision Reference DRN0727857
21 Jan 2014 esure Insurance Limited UpheldInsurance (excluding PPI)Mrs Q complained because esure Insurance Limited declined her claim for two motorcycle helmets.background I issued a provisional decision which set out the background to this complaint and the reasons why I was minded to uphold it. A copy of my provisional decision is attached and form... (3 pages)View decision -
Decision Reference DRN-3250416
8 Mar 2022 West Bay Insurance Plc Not upheldInsuranceDRN-3250416 The complaint Mr F complains that West Bay Insurance Plc (“WBI”) unfairly avoided his motorcycle insurance policy after he made a claim following the theft of his motorcycle. References to WBI include its agents. What happened In April 2021, Mr F made a claim under his motorcyc... (4 pages)View decision -
Decision Reference DRN-4502206
20 Dec 2023 West Bay Insurance Plc UpheldInsuranceDRN-4502206 The complaint Mr V complains that West Bay Insurance Plc (“West Bay”) are seeking reimbursement of storage costs from him after he made a claim under his motor insurance policy. What happened A problem occurred with Mr V’s motorcycle in October 2022 and, given the nature of the... (4 pages)View decision -
Decision Reference DRN-2217322
27 Oct 2020 Adrian Flux Insurance Services Group Not upheldInsuranceDRN-2217322 The complaint Mr B is unhappy that Adrian Flux Insurance Services Group (Adrian Flux) didn’t properly tell him about a policy exclusion on his motorcycle insurance at the time he renewed his policy. What happened Mr B contacted his insurer to claim for his motorcycle which had ... (2 pages)View decision -
Decision Reference DRN8402560
17 Dec 2014 Doble Motorcycles Not upheldPayment protection insurance (PPI)Mr E says that Doble Motorcycles mis-sold him a single premium payment protection insurance (‘PPI’) policy when he bought a motorcycle in 2005. backgroundOur adjudicator did not uphold the complaint. Mr E disagreed with the adjudicator’s opinion and so the complaint has been passed to m... (2 pages)View decision -
Decision Reference DRN-4276091
29 Nov 2023 Bennetts Motorcycling Services Limited UpheldInsuranceDRN-4276091 The complaint Mr C says when he told his broker - Bennetts Motorcycling Services Limited – that he had a full motorcycle driving licence, it cancelled his motorcycle insurance policy immediately. What happened Mr C was insured through Bennetts on a provisional motorcycle drivin... (2 pages)View decision -
Decision Reference DRN-2474864
28 May 2021 MCE Insurance Company Limited UpheldInsuranceDRN-2474864 The complaint Mr C complains that MCE Insurance Company Limited (MCE) avoided his insurance policy and refused to settle his claim. What happened In April 2020, Mr C called MCE to report the theft of his motorcycle. MCE investigated the claim and found that the motorcycle didn’... (3 pages)View decision -
Decision Reference DRN0012620
9 Aug 2018 Markerstudy Insurance Company Limited Not upheldInsurance (excluding PPI)Mr R complains Markerstudy Insurance Company Limited voided two motor insurance policies he held with it.backgroundMr R took out his first motor policy with Markerstudy in April 2017. And this was done through a broker. His motorcycle was stolen shortly after, and he tr... (5 pages)View decision