We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
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Decision Reference DRN2969886
27 Nov 2019 Markerstudy Insurance Company Limited UpheldInsurance (excluding PPI)Miss G complained that Markerstudy Insurance Company Limited cancelled her motorcycleinsurance policy after settling her claim under it.backgroundMiss G’s motorcycle was stolen and recovered damaged. Markerstudy decided that it wasuneconomical to repair. They paid her its market value less... (3 pages)View decision -
Decision Reference DRN-4153888
6 Jul 2023 West Bay Insurance Plc Not upheldInsuranceDRN-4153888 The complaint Mr K complains that West Bay Insurance Plc (“West Bay”) decided he’d made a qualifying misrepresentation when he took out his motorcycle insurance policy and, as a result, they’ve avoided his policy and declined his claim for the theft of his motorcycle. What happ... (4 pages)View decision -
Decision Reference DRN3132631
14 Jan 2020 MCE Insurance Company Limited Not upheldInsurance (excluding PPI)Mr P complains that MCE Insurance Company Limited didn’t cancel his motor insurance policy from the date his motorcycle was damaged in an accident. backgroundIn June 2016, Mr P was involved in a motorcycle accident. He says he tried to avoid a car coming from the opposite direction.Mr P no... (2 pages)View decision -
Decision Reference DRN7181243
31 Oct 2017 Right Choice Insurance Brokers Ltd Not upheldInsurance (excluding PPI)Mr M complains that Right Choice Insurance Brokers Ltd didn’t alert him to the fact that, under the terms of his motorcycle insurance policy, he would only be entitled to the market value of his bike if it was stolen.backgroundMr M’s wife, Mrs M, has dealt with the... (2 pages)View decision -
Decision Reference DRN-3180606
25 Nov 2021 MCE Insurance Company Limited UpheldInsuranceDRN-3180606 The complaint Mr T complains about the way MCE Insurance Company Limited (MCE) have dealt with his motorcycle insurance policy. What happened Mr T obtained an online quote for motorcycle insurance for himself and his partner. He had some queries about the policy so telephoned M... (4 pages)View decision -
Decision Reference DRN0727857
21 Jan 2014 esure Insurance Limited UpheldInsurance (excluding PPI)Mrs Q complained because esure Insurance Limited declined her claim for two motorcycle helmets.background I issued a provisional decision which set out the background to this complaint and the reasons why I was minded to uphold it. A copy of my provisional decision is attached and form... (3 pages)View decision -
Decision Reference DRN8507031
23 Mar 2017 Markerstudy Insurance Company Limited UpheldInsurance (excluding PPI)Mr H has complained about Markerstudy Insurance Company Limited. He isn’t happy about the valuation placed on his car following a claim on his motor insurance policy.background Mr H informed Markerstudy in January 2017 that his motorcycle had been stolen. Although the... (2 pages)View decision -
Decision Reference DRN-4502206
20 Dec 2023 West Bay Insurance Plc UpheldInsuranceDRN-4502206 The complaint Mr V complains that West Bay Insurance Plc (“West Bay”) are seeking reimbursement of storage costs from him after he made a claim under his motor insurance policy. What happened A problem occurred with Mr V’s motorcycle in October 2022 and, given the nature of the... (4 pages)View decision -
Decision Reference DRN9146623
14 Oct 2014 Advantage Insurance Company Limited Not upheldInsurance (excluding PPI)Mr D complains that Advantage Insurance Company Limited wrongly treated his report of an incident as a claim on his motor insurance policy, unfairly doubled the excess payable on the claim, and repaired his motorbike without his authorisation. He wants it to waive the excess. backgro... (2 pages)View decision -
Decision Reference DRN7992650
7 Jun 2016 The Society of Lloyd's UpheldInsurance (excluding PPI)Mr G has complained about the amount Society of Lloyd’s offered him to settle his motorcycle insurance claim.backgroundMr G’s motorcycle was ‘written off’ in an accident eight weeks after he bought it. He claimed on his policy but was unhappy with the amount L... (2 pages)View decision