We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
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Decision Reference DRN2959060
8 Mar 2021 Abana Unipessoal Lda UpheldInvestment and pensionsComplaint Mr L, who is represented by his financial adviser in this complaint, says Abana Unipessoal Lda gave him unsuitable advice about transferring his occupational and personal pension funds into a Self-invested Personal Pension with unregulated investments, which caused him to suffer ... (28 pages)View decision -
Decision Reference DRN0139565
27 Feb 2019 UK Insurance Limited Not upheldInsurance (excluding PPI)Mr S is unhappy with the way U K Insurance Limited (trading as Direct Line) has dealt with a claim on his motor insurance policy.backgroundA motor cycle collided with Mr S’ car and his car was written off. UKI contacted the third party’s insurer to find out if it wou... (2 pages)View decision -
Decision Reference DRN0271039
17 Oct 2017 BMW Financial Services (GB) Limited Not upheldBanking and creditMr S complains that BMW Financial Services (GB) Limited mishandled a hire purchase agreement for a motorcycle.backgroundMr S paid a deposit or advance payment. He agreed to pay monthly instalments of about £67 for about two years. At the end of that term he had th... (2 pages)View decision -
Decision Reference DRN5180566
1 May 2015 F H Warr & Sons Ltd Not upheldPayment protection insurance (PPI)Mr S complains that F H Warr & Sons Ltd (FHW) mis-sold him a payment protection insurance (PPI) policy.backgroundMr S bought the policy during a meeting with FHW in 2006 in connection with a hire purchase agreement for a motorcycle.Our adjudicator didn’t uphold Mr... (2 pages)View decision -
Decision Reference DRN2358408
25 Mar 2020 Aviva Insurance Limited UpheldInsurance (excluding PPI)Miss O is unhappy with Aviva Insurance Limited’s handling of her car insurance claim.backgroundMiss O made a claim on her car insurance policy following an incident with a motorcycle.Aviva assessed the damage to Miss O’s car and decided to treat it as an unrepairable total loss. They initi... (3 pages)View decision