We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
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Decision Reference DRN6329833
29 Aug 2019 MCE Insurance Company Limited UpheldInsurance (excluding PPI)Mr O is unhappy that MCE Insurance Company Limited declined a claim on his motorcycle insurance policy. backgroundMr O’s motor cycle was stolen And he’s unhappy that MCE has refused to accept his claim because the steering lock wasn’t engaged at the time. MCE said in its final response tha... (2 pages)View decision -
Decision Reference DRN7999118
26 Feb 2015 MCE Insurance Limited UpheldInsurance (excluding PPI)Mr J complains that when he took out a motorcycle insurance policy through MCE Insurance Limited, acting as broker, it was difficult to access the policy documentation because of the number of links involved, and it was not made clear to him that he was required to insure for business use... (3 pages)View decision -
Decision Reference DRN2969886
27 Nov 2019 Markerstudy Insurance Company Limited UpheldInsurance (excluding PPI)Miss G complained that Markerstudy Insurance Company Limited cancelled her motorcycleinsurance policy after settling her claim under it.backgroundMiss G’s motorcycle was stolen and recovered damaged. Markerstudy decided that it wasuneconomical to repair. They paid her its market value less... (3 pages)View decision -
Decision Reference DRN6944171
17 Oct 2014 Advantage Insurance Company Limited UpheldInsurance (excluding PPI)Mr A has complained about Advantage Insurance Company Limited’s valuation of his motorcycle following a theft claim on his insurance policy.our initial conclusionsOur adjudicator concluded that this complaint should be upheld as he felt that Advantage’s valuation was not fair or re... (2 pages)View decision -
Decision Reference DRN-4153888
6 Jul 2023 West Bay Insurance Plc Not upheldInsuranceDRN-4153888 The complaint Mr K complains that West Bay Insurance Plc (“West Bay”) decided he’d made a qualifying misrepresentation when he took out his motorcycle insurance policy and, as a result, they’ve avoided his policy and declined his claim for the theft of his motorcycle. What happ... (4 pages)View decision -
Decision Reference DRN3132631
14 Jan 2020 MCE Insurance Company Limited Not upheldInsurance (excluding PPI)Mr P complains that MCE Insurance Company Limited didn’t cancel his motor insurance policy from the date his motorcycle was damaged in an accident. backgroundIn June 2016, Mr P was involved in a motorcycle accident. He says he tried to avoid a car coming from the opposite direction.Mr P no... (2 pages)View decision -
Decision Reference DRN-1596142
19 May 2020 Carole Nash Insurance Consultants Ltd Not upheldInsuranceDRN-1596142 The complaintMr B complains that Carole Nash Insurance Consultants Ltd didn’t inform him that the motorcycle insurance policy he bought did not cover bikes less than 10 years old. What happenedMr B bought his policy directly from Carole Nash online. He was insuring a motorcycle... (2 pages)View decision -
Decision Reference DRN7291606
12 Oct 2017 Great Lakes Insurance SE Not upheldInsurance (excluding PPI)Mr R and Mr M complain that Great Lakes Reinsurance (UK) SE mishandled a claim on a travel insurance policy.backgroundMr M bought an annual travel insurance policy branded with the name of another company and underwritten by Great Lakes. It covered Mr M and his par... (2 pages)View decision -
Decision Reference DRN-1741523
28 Aug 2020 Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. Not upheldInsuranceDRN-1741523The complaintMr T is unhappy with the amount Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. (Mapfre) settled his guaranteed asset protection (GAP) claim for. What happenedAround September 2017, Mr T bought a new motorbike. He also bought GAP insurance pr... (3 pages)View decision -
Decision Reference DRN7992650
7 Jun 2016 The Society of Lloyd's UpheldInsurance (excluding PPI)Mr G has complained about the amount Society of Lloyd’s offered him to settle his motorcycle insurance claim.backgroundMr G’s motorcycle was ‘written off’ in an accident eight weeks after he bought it. He claimed on his policy but was unhappy with the amount L... (2 pages)View decision