We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
-
Decision Reference DRN-2920114
14 Jul 2021 AXA Insurance UK Plc UpheldInsuranceDRN-2920114 The complaint Mr H complains AXA Insurance UK Plc (‘AXA’) has unfairly applied an exclusion to decline the part of a claim he made under his home contents insurance for a stolen bicycle. What happened Mr H took out a home contents insurance policy with AXA. In that policy Mr H ... (4 pages)View decision -
Decision Reference DRN-2876025
23 Jun 2021 Commsave Credit Union Limited UpheldConsumer CreditDRN-2876025 The complaint Mr P complains about loans provided to him by Commsave Credit Union Limited (“Commsave”) which he says was unaffordable. What happened The background of this complaint is well known to both parties and has been detailed by our investigator previously. So, I’ll sum... (4 pages)View decision -
Decision Reference DRN5805796
20 Jan 2016 Swinton Group Ltd UpheldInsurance (excluding PPI)Mr E has complained that Swinton Group Ltd cancelled his motorcycle policy without telling him.backgroundMr E bought his policy through a broker, Swinton, and it needed evidence of his No Claims Bonus (NCB) within seven days. Mr E said he sent this to Swinton but ... (4 pages)View decision -
Decision Reference DRN-3221788
25 Jan 2022 Quotemetoday.co.uk Ltd UpheldInsuranceDRN-3221788 The complaint A company who I’ll refer to as L has complained that Quotemetoday.co.uk Ltd (QMT) mis- sold its motor trade insurance policy. Mr A, a director of L, has brought the complaint on L’s behalf. What happened Mr A bought a motor trade road risks policy through QMT to c... (4 pages)View decision -
Decision Reference DRN-1986905
7 Jul 2020 MCE Insurance Company Limited UpheldInsuranceDRN-1986905The complaintMrs B complains that MCE Insurance Company Limited avoided (treated it as if it never existed) her motorbike insurance policy and refused to pay her claim. What happenedI issued my provisional decision on this complaint in June 2020. Here’s what I said.“Mrs B took o... (5 pages)View decision -
Decision Reference DRN6290282
9 Apr 2019 The National Farmers' Union Mutual Insurance Society Limited Not upheldInsurance (excluding PPI)Mr S is complaining that The National Farmers’ Union Mutual Insurance Society Limited (NFU) hasn’t covered a claim he made on his commercial vehicle insurance policy. He also things it mis-sold him the policy.backgroundMr S operates as a chicken and egg farmer on a farm ow... (5 pages)View decision -
Decision Reference DRN5806608
17 Sep 2019 Aviva Insurance Limited Not upheldInsurance (excluding PPI)Mr D is unhappy with the way Aviva Insurance Limited handled the claim he made after he had an accident while on holiday abroad.All references to Aviva include their agents. background In late-2017 Mr D had an accident while riding a moped on holiday and broke his leg. He needed medical tr... (5 pages)View decision -
Decision Reference DRN2165813
6 Jun 2018 Advantage Insurance Company Limited UpheldInsurance (excluding PPI)Mr P is unhappy that Advantage Insurance Company Limited (‘Advantage’) settled his road traffic accident claim on a 50/50 joint liability. backgroundMr P was involved in a road traffic accident on 3 October 2015. He said while he was conducting a manoeuvre, he was hit b... (4 pages)View decision -
Decision Reference DRN-2780441
27 Apr 2021 Ageas Insurance Limited UpheldInsuranceDRN-2780441 The complaint Mrs S complains Ageas Insurance Limited didn’t act correctly under her roadside assistance policy and left her by the roadside for six hours. A number of other companies have been involved in this complaint, but as Ageas are responsible for it, I’ve just referred ... (5 pages)View decision -
Decision Reference DRN-2960607
6 Aug 2021 Advantage Insurance Company Limited UpheldInsuranceDRN-2960607 The complaint Mr S complains that Advantage Insurance Company Limited unfairly increased the premium for his motor insurance policy when he moved house and changed job. He’s also unhappy about the way it dealt with his complaint. The policy was administered by another business.... (4 pages)View decision