We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
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Decision Reference DRN1941310
24 Aug 2020 MCE Insurance Company Limited Not upheldInsurance (excluding PPI)Mr P says MCE Insurance Company Limited and its solicitors gave him poor service after he made a claim on his motorcycle insurance policy. Mr P is represented by his mother, Mrs P. backgroundOn 18 November 2017, after Mr P entered a main road from a side road, his bike was involved in a c... (3 pages)View decision -
Decision Reference DRN-3264343
17 Feb 2022 Ageas Insurance Limited Not upheldInsuranceDRN-3264343 The complaint Mr M has complained that Ageas Insurance Limited unfairly turned down a claim for the theft of his motorbike on his motorcycle insurance policy. What happened Mr M’s bike was stolen in the early hours of the morning from a private area at the front of his house. H... (4 pages)View decision -
Decision Reference DRN8185835
3 Dec 2018 Ageas Insurance Limited Not upheldInsurance (excluding PPI)Mr M complains that Ageas Insurance Limited voided two of his motor insurance policies and cancelled a third when he tried to claim for theft of a motorbike.backgroundMr M had two motorbikes and a car, all of which he insured via policies underwritten by Ageas. As the... (4 pages)View decision -
Decision Reference DRN-3418479
16 May 2022 Berkshire Hathaway International Insurance Ltd Not upheldInsuranceDRN-3418479 The complaint Mr P complains that Berkshire Hathaway International Insurance Limited (BHIIL) declined a claim under his motor insurance policy, and complaints about the standard of service he received. Mr P is represented by his father, also Mr P. For clarity I will refer to th... (4 pages)View decision -
Decision Reference DRN2871481
23 Jan 2018 Ageas Insurance Limited Not upheldInsurance (excluding PPI)Mr J is unhappy Ageas Insurance Limited avoided his motor insurance policy when he made a theft claim.backgroundIn 2015 Mr J took out a policy with Ageas for his motorbike, via an insurance intermediary, and renewed it in 2016. When he took out the policy he provide... (4 pages)View decision -
Decision Reference DRN1095404
7 May 2019 MCE Insurance Company Limited UpheldInsurance (excluding PPI)Ms S had complained that MCE Insurance Company Limited didn't pay her motorcycle insurance claim and voided her policy. Reference to MCE includes its agents.backgroundMs S’ motorbike was stolen. MCE turned down her claim for the theft and cancelled her policy as i... (4 pages)View decision -
Decision Reference DRN-3215254
15 Dec 2021 MCE Insurance Company Limited UpheldInsuranceDRN-3215254 The complaint Mr D has complained about MCE Insurance Company Limited’s (MCE) handling of a claim on his motorbike insurance policy. What happened Mr D’s bike was stolen. He claimed on his policy. He was unhappy with MCE’s service and the sum it valued his bike at and complaine... (4 pages)View decision -
Decision Reference DRN-1314452
24 Sep 2020 Hastings Insurance Services Limited Not upheldInsuranceDRN-1314452The complaintMr M complains that he was mis-sold personal accident insurance as an add-on to his motorbike insurance policy that he holds with Hastings Insurance Services Limited. He believes Hastings failed to make clear what the policy would cover, and it misled him about the ... (4 pages)View decision -
Decision Reference DRN3904307
17 Jan 2020 Aviva Life & Pensions UK Limited UpheldInsurance (excluding PPI)Mr B complains that Aviva Life & Pensions UK Limited terminated his income protection claim. backgroundMr B is a member of his employer’s group income protection scheme, the aim of which is to pay benefit if he can’t work in his normal occupation (known as ‘own occupation’). After beco... (4 pages)View decision -
Decision Reference DRN8829508
25 Jun 2019 Union Reiseversicherung AG UpheldInsurance (excluding PPI)Ms S, who is represented by her son, is unhappy with the arrangements for her repatriation to the UK by her travel insurer, Union Reiseversicherung AG, after an accident on holidayAll references to URV include the agents it has appointed to handle claims. backgroundIn late 2017, Ms S had a... (4 pages)View decision