We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
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Decision Reference DRN-4149066
26 Jun 2023 Advantage Insurance Company Limited Not upheldInsuranceDRN-4149066 The complaint Mr S complains about the actions of Advantage Insurance Company Limited in relation to a claim he made under his motorcycle insurance policy. Advantage is the underwriter of this policy i.e. the insurer. Part of this complaint concerns the actions of its agents. A... (4 pages)View decision -
Decision Reference DRN-1596142
19 May 2020 Carole Nash Insurance Consultants Ltd Not upheldInsuranceDRN-1596142 The complaintMr B complains that Carole Nash Insurance Consultants Ltd didn’t inform him that the motorcycle insurance policy he bought did not cover bikes less than 10 years old. What happenedMr B bought his policy directly from Carole Nash online. He was insuring a motorcycle... (2 pages)View decision -
Decision Reference DRN-4336799
6 Oct 2023 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4336799 The complaint Mr C complains Clydesdale Bank Plc trading as Virgin Money (“Virgin”) provided no assistance when he approached it for help in connection with problems he’d had with the purchase of a motorcycle. What happened I issued a provisional decision on this case on 18 Aug... (6 pages)View decision -
Decision Reference DRN7291606
12 Oct 2017 Great Lakes Insurance SE Not upheldInsurance (excluding PPI)Mr R and Mr M complain that Great Lakes Reinsurance (UK) SE mishandled a claim on a travel insurance policy.backgroundMr M bought an annual travel insurance policy branded with the name of another company and underwritten by Great Lakes. It covered Mr M and his par... (2 pages)View decision -
Decision Reference DRN1584676
8 Aug 2017 The Society of Lloyd's Not upheldInsurance (excluding PPI)Mr C’s unhappy that Society of Lloyd’s (trading as Lloyd’s of London) cancelled his motor insurance policy from the start after he made a claim. backgroundMr C insured two motorcycles. He’d a garaging endorsement on his policy. One was stolen while parked on a publ... (3 pages)View decision -
Decision Reference DRN6064848
23 Sep 2013 Trinity Lane Insurance Company Ltd UpheldInsurance (excluding PPI)Mr H has complained about the decision of Trinity Lane Insurance Company Ltd to refuse to place his new motorcycle on his existing insurance policy after his previous motorcycle was declared a total loss following a claim made under the policy. backgroundMr H had a total loss claim m... (2 pages)View decision -
Decision Reference DRN-2347544
20 Dec 2020 Markerstudy Insurance Company Limited UpheldInsuranceDRN-2347544 The complaint Mr B is complaining Markerstudy Insurance Company Limited has declined a claim he made for the theft of his motorcycle on his motorcycle insurance policy. Mr B has been represented by a representative in this complaint. But, for ease of reference, I shall refer to... (4 pages)View decision -
Decision Reference DRN4311777
5 Jul 2019 Carole Nash Insurance Consultants Ltd Not upheldInsurance (excluding PPI)Mr H is unhappy with Carole Nash Insurance Consultants Ltd (Carole Nash) because the settlement figure he’s received from the third party insurer doesn’t provide a sufficient valuation. He feels Carole Nash should’ve done more to help get a better offer for his motorcycle. He would like: ... (3 pages)View decision -
Decision Reference DRN-1866453
5 Jan 2021 MCE Insurance Company Limited UpheldInsuranceDRN-1866453 The complaint Ms F complains that MCE Insurance Company Limited said she’d need to pay a lot more for her policy when she made a claim for damage under her motorcycle insurance policy. She also complains about MCE’s valuation of her motorcycle. What happened Ms F took out a mot... (3 pages)View decision -
Decision Reference DRN-3439251
3 May 2022 Ageas Insurance Limited Not upheldInsuranceDRN-3439251 The complaint Mr A complains about Ageas Insurance Limited and the pre-accident valuation (PAV) of his motorcycle that was categorised as a total loss following a road traffic accident. Mr A has been represented by his father during the complaint. For ease of reference, I’ve re... (3 pages)View decision