We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
-
Decision Reference DRN7185601
28 Oct 2019 Ageas Insurance Limited UpheldInsurance (excluding PPI)Mr P complains that Ageas Insurance Limited cancelled his motor insurance policy from the start (voided it) after his motorcycle was stolen. He wants it remove records of the voidance from all databases.backgroundMr P’s motorbike was stolen from a different address than the insured one. Ag... (2 pages)View decision -
Decision Reference DRN3326437
17 Sep 2015 Liverpool Victoria Insurance Company Limited Not upheldInsurance (excluding PPI)Mr H complains about how Liverpool Victoria Insurance Company Limited (LV) handled a claim made under his motor insurance policy. He wants a full refund of his excess and for LV to remove the fault claim from his record.backgroundMr H was involved in an accident ... (2 pages)View decision -
Decision Reference DRN0683859
20 Feb 2017 Unum Ltd Not upheldInsurance (excluding PPI)Mr B has complained that Unum Ltd unreasonably refused to pay his claim under his employer’s group income protection policy. Mr B is represented by his employer.backgroundMr B submitted his claim in August 2015 as he had been sadly diagnosed with lung cancer. He sai... (2 pages)View decision -
Decision Reference DRN1015542
27 Jun 2014 CIS General Insurance Limited Not upheldInsurance (excluding PPI)Mrs W complains that CIS General Insurance Limited wrongly accepted liability, and settled a third party claim, under her motor insurance policy. backgroundIn January 2012, Mrs W’s son, Mr W, was involved in a collision while driving her car. He says that while he was stationary at the... (2 pages)View decision -
Decision Reference DRN-3568960
28 Nov 2022 AXA Insurance UK Plc Not upheldInsuranceDRN-3568960 The complaint Mr M has complained, as a director of a company, which I’ll refer to as P, about AXA’s handling of a motor claim under P’s commercial motor insurance policy. What happened On 1 September 2020 Mr M was involved in a collision with a motorbike. Mr M was indicating l... (2 pages)View decision -
Decision Reference DRN-4442219
18 Jan 2024 Devitt Insurance Services Ltd UpheldInsuranceDRN-4442219 The complaint Mrs W complains that Devitt Insurance Services Ltd trading as Devitt (“Devitt”) required her to disclose medical information when she bought motor insurance from it. What happened Mrs W was looking for a motor insurance policy to cover her motorcycle. She used a c... (2 pages)View decision -
Decision Reference DRN-4568753
6 Mar 2024 Bennetts Motorcycling Services Limited UpheldInsuranceDRN-4568753 The complaint Mr G has complained that Bennetts Motorcycling Services Limited unfairly and unreasonably cancelled his motorbike policy following Mr G’s attempt to add a new motorbike to his policy. Mr G changed his mind about adding the second motorbike to his policy, but Benne... (4 pages)View decision -
Decision Reference DRN4903014
22 Mar 2017 Rider Motorcycles Ltd Not upheldPayment protection insurance (PPI)Mr N says Rider Motorcycles Limited (Rider) mis-sold him a regular monthly premium payment protection insurance (PPI) policy. backgroundIn 2006 Rider sold the PPI to Mr N with a four year credit agreement in a meeting. The PPI included accident and sickness cover and c... (2 pages)View decision -
Decision Reference DRN1184885
4 Mar 2015 Towergate Underwriting Group Limited Not upheldInsurance (excluding PPI)Mr M has complained that his broker, Towergate Underwriting Group Limited, mis-sold his storage and transit policy to him as his claim was refused on policy conditions, which Mr M says Towergate had not made him aware of at the time of the sale. backgroundMr M’s two competition motorc... (2 pages)View decision -
Decision Reference DRN3260717
27 Jan 2016 BDML Connect Limited Not upheldInsurance (excluding PPI)Mr E complains that BDML Connect Limited (trading as aquote bike) cancelled his motorcycle insurance policy due to not receiving proof of his no claims discount NCD. He says he emailed this and posted this to aquote bike. He wants a refund and the record of cancel... (2 pages)View decision