We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
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Decision Reference DRN-3942350
17 Mar 2023 Fortegra Europe Insurance Company Ltd Not upheldInsuranceDRN-3942350 The complaint Mr W complains that Fortegra Europe Insurance Company Ltd (FEIC) won’t repair his car under his insurance cover with them. What happened In July 2021 Mr W took out cosmetic accident repair insurance with FEIC. He said he purchased the insurance when he acquired hi... (3 pages)View decision -
Decision Reference DRN2930115
5 Dec 2018 Advantage Insurance Company Limited UpheldInsurance (excluding PPI)Mrs W complains about how Advantage Insurance Company Limited is handling a claim made on her motor insurance policy. She wants compensation.backgroundMrs W was involved in an accident with a motorcycle in 2015. Advantage initially thought Mrs W was at fault. But it the... (2 pages)View decision -
Decision Reference DRN1263481
7 Nov 2017 MCE Insurance Company Limited Not upheldInsurance (excluding PPI)Mr S has complained that MCE Insurance Company Limited didn’t properly deal with a claim he made under his motorcycle insurance policy. backgroundMr S made a claim to his insurer MCE in December 2014. In my decision MCE and its agents are one and the same. MCE settled t... (2 pages)View decision -
Decision Reference DRN5656019
5 Dec 2018 Allianz Insurance Plc Not upheldInsurance (excluding PPI)Mr B is unhappy with the way Allianz Insurance Plc handled and declined his claim for stolen quad bikes under his home contents policy. All of the claims handling was dealt with for Allianz by T.backgroundMr B noticed the theft of the quad bikes from his garden a... (2 pages)View decision -
Decision Reference DRN3326437
17 Sep 2015 Liverpool Victoria Insurance Company Limited Not upheldInsurance (excluding PPI)Mr H complains about how Liverpool Victoria Insurance Company Limited (LV) handled a claim made under his motor insurance policy. He wants a full refund of his excess and for LV to remove the fault claim from his record.backgroundMr H was involved in an accident ... (2 pages)View decision -
Decision Reference DRN7989776
16 Feb 2016 Europa Group Limited Not upheldInsurance (excluding PPI)Mr A is unhappy with how Europa Group Limited, trading as MotorCycle Direct (MCD), cancelled his motor insurance policy.backgroundMr A bought a motor insurance policy online. MCD dealt with the policy administration. After Mr A bought his policy, MCD sent him a welcome ema... (2 pages)View decision -
Decision Reference DRN0683859
20 Feb 2017 Unum Ltd Not upheldInsurance (excluding PPI)Mr B has complained that Unum Ltd unreasonably refused to pay his claim under his employer’s group income protection policy. Mr B is represented by his employer.backgroundMr B submitted his claim in August 2015 as he had been sadly diagnosed with lung cancer. He sai... (2 pages)View decision -
Decision Reference DRN7185601
28 Oct 2019 Ageas Insurance Limited UpheldInsurance (excluding PPI)Mr P complains that Ageas Insurance Limited cancelled his motor insurance policy from the start (voided it) after his motorcycle was stolen. He wants it remove records of the voidance from all databases.backgroundMr P’s motorbike was stolen from a different address than the insured one. Ag... (2 pages)View decision -
Decision Reference DRN-4856831
17 Jun 2024 Haven Insurance Company Limited Not upheldInsuranceDRN-4856831 The complaint Mr M complains that Haven Insurance Company Limited (Haven) misled him into believing he was insured to drive other vehicles under his commercial motor insurance policy when he wasn’t. What happened Mr M has a commercial motor insurance policy underwritten by Have... (3 pages)View decision -
Decision Reference DRN-1542608
7 Oct 2020 Saga Services Limited UpheldInsuranceDRN-1542608 The complaint Mr L complained that Saga Services Limited wouldn’t refund premiums under his motorcycle insurance policy. What happened Mr L took out a policy with Saga in May 2018. He told Saga that he had a non-fault accident claim from March 2018 when he was with his previous... (2 pages)View decision