We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
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Decision Reference DRN7633048
4 Jul 2016 Lookers Motor Group Limited Not upheldPayment protection insurance (PPI)Mr L complains that he was mis-sold a payment protection insurance (PPI) policy by Lookers Motor Group Limited, when he bought a motorcycle.backgroundIn 2006 Mr L bought the motorcycle from Lookers using a loan, and Lookers sold him a PPI policy. It appears that the ... (2 pages)View decision -
Decision Reference DRN7648539
10 Mar 2016 Trinity Lane Insurance Company Ltd Not upheldInsurance (excluding PPI)Mr H complains that Trinity Lane Insurance Company Ltd has refused to pay his claim made under his motorcycle insurance policy.backgroundMr H was attacked and his scooter was vandalised whilst it was parked outside his home. Trinity Lane rejected his claim as it said ... (2 pages)View decision -
Decision Reference DRN3125539
20 Mar 2017 Europa Group Limited UpheldInsurance (excluding PPI)Mr C complains that Europa Group Limited mishandled his motorcycle insurance.backgroundEuropa acted as an intermediary between insurers and Mr C. He bought insurance for his scooter. He also bought additional products – personal accident and legal cover. The total cos... (2 pages)View decision -
Decision Reference DRN-2913814
13 Sep 2021 MCE Insurance Limited Not upheldInsuranceDRN-2913814 The complaint Mr C1 complains that MCE Insurance Limited cancelled his motorcycle insurance policy and offered him a new one at a higher price. He wants compensation for the financial losses this caused. Mr C1 is represented in this matter by his father, Mr C2. What happened Mr... (2 pages)View decision -
Decision Reference DRN5804124
6 Jan 2017 Carole Nash Insurance Consultants Ltd Not upheldInsurance (excluding PPI)Mr H complains about payment issues caused by Carole Nash Insurance Consultants Ltd with regard to his motor insurance policy for his three motorcycles. He wants a refund of the excess premium he paid.backgroundMr H renewed his cover through Carole Nash for his mo... (2 pages)View decision -
Decision Reference DRN2682834
28 Dec 2016 HSBC Bank plc Not upheldBanking and creditMr W has complained HSBC Bank plc is expecting him to pay back money they say he owes them.backgroundMr W has complained HSBC is expecting him to repay over £3,250 which he was overdrawn when HSBC closed his account in 2014. He believes he was overdrawn only be... (2 pages)View decision -
Decision Reference DRN1915724
4 Aug 2017 esure Insurance Limited Not upheldInsurance (excluding PPI)Ms K and Mr M complain that esure Insurance Limited (esure) have blamed Mr M for an accident he says wasn’t his fault and settled a claim under Ms K’s car insurance policy.backgroundMr M is a named driver under Ms K’s policy. A motorcyclist made a claim against him f... (2 pages)View decision -
Decision Reference DRN-2599489
9 Jul 2021 Automobile Association Insurance Services Limited Not upheldInsuranceDRN-2599489 The complaint Ms A has complained that Automobile Association Insurance Services Limited (AA) unreasonably refused to pay her partner’s claim under this breakdown repair policy. Ms A is represented by her partner Mr A so I shall just refer to him throughout. What happened Mr A ... (2 pages)View decision -
Decision Reference DRN1372181
30 Mar 2020 Hastings Insurance Services Limited Not upheldInsurance (excluding PPI)Mr W complains that Hastings Insurance Services Limited mis-sold him a legal expenses insurance policy. He wants matters put right.backgroundIn 2012, Mr W took out a motorcycle insurance policy with Hastings. He opted to take out the extra legal expenses insurance policy, which provided co... (2 pages)View decision -
Decision Reference DRN0655271
15 Mar 2019 MCE Insurance Company Limited UpheldInsurance (excluding PPI)Mr B has complained about the total loss settlement sum MCE Insurance Company Limited paid when he made a claim under his motorcycle insurance policy. backgroundMr B bought a motorbike insurance policy with MCE. He changed his bike on 1 September 2018. He bought a brand... (2 pages)View decision