We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
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Decision Reference DRN-3920023
22 Mar 2023 Devitt Insurance Services Ltd Not upheldInsuranceDRN-3920023 The complaint Mr C complains that Devitt Insurance Services Limited mishandled his European breakdown insurance policy. What happened The subject matter of the claim and of the complaint is a motorcycle, first registered in 2007. Mr C acquired it in about March 2021 (according ... (2 pages)View decision -
Decision Reference DRN-1500221
27 Mar 2020 PayPal Europe Sarl & Cie, SCA Not upheldBanking and PaymentsDRN-1500221The complaintMrs B complains that PayPal Europe Sarl & Cie, SCA (“PayPal”) declined her claim under its Buyer Protection policy. What happenedMrs B purchased a car through an online auction website in September 2019. She made a payment of £1950 through PayPal. Mrs B found th... (2 pages)View decision -
Decision Reference DRN5616346
8 Jun 2016 Thunder Road Motor Cycles Ltd Not upheldPayment protection insurance (PPI)Mr M complains that he was mis-sold a payment protection insurance (PPI) policy, when he bought a motorbike.The PPI was sold by Thunder Road Motor Cycles Limited (“Thunder”). The finance was provided by another company. backgroundI issued my provisional decision earlier ... (4 pages)View decision -
Decision Reference DRN5664177
19 Apr 2018 MCE Insurance Company Limited Not upheldInsurance (excluding PPI)Mr L says after he made a claim on his motorcycle insurance policy, MCE Insurance Company Limited delayed in dealing with it and then made a low offer for his bike. backgroundInitially MCE wouldn’t deal with Mr L’s claim. It said the occupation listed on his policy w... (2 pages)View decision -
Decision Reference DRN7022062
28 Mar 2018 Aviva Insurance Limited Not upheldInsurance (excluding PPI)The consumer doesn’t wish to be referred to as ‘Mr’ so I shall call him D. D and Mrs B have complained that Aviva Insurance Limited didn’t handle their claim under their agreed value motor policy fairly.background D was involved in an accident with a motorcycle on 11 ... (2 pages)View decision -
Decision Reference DRN3068213
30 Aug 2019 Carole Nash Insurance Consultants Ltd Not upheldInsurance (excluding PPI)Mr K has complained that Carole Nash Insurance Consultants Ltd required him to pay a cancellation charge plus some further premium when he cancelled his motorcycle policy before the end of the policy year.backgroundMr K believes the cancellation charge is a penalty, as since he sold his mo... (2 pages)View decision -
Decision Reference DRN1216591
29 Jan 2020 Sabre Insurance Company Limited Not upheldInsurance (excluding PPI)Mr T has complained that Sabre Insurance Company Limited held him to at fault for causing an accident under his motor policy. backgroundIn April 2018, Mr T was involved in an accident with a motorcycle or tricycle rider when the road they were both travelling on split into lanes. Mr T said... (2 pages)View decision -
Decision Reference DRN7633048
4 Jul 2016 Lookers Motor Group Limited Not upheldPayment protection insurance (PPI)Mr L complains that he was mis-sold a payment protection insurance (PPI) policy by Lookers Motor Group Limited, when he bought a motorcycle.backgroundIn 2006 Mr L bought the motorcycle from Lookers using a loan, and Lookers sold him a PPI policy. It appears that the ... (2 pages)View decision -
Decision Reference DRN1319211
22 Nov 2019 Markerstudy Insurance Company Limited Not upheldInsurance (excluding PPI)Miss C says Markerstudy Insurance Company Limited didn’t pay her enough when she claimed on her motorcycle insurance policy after her scooter was written-off. backgroundMiss C bought the scooter in September 2017 for £1,650. In October 2018 it was stolen. It was later found, vandalised. Ma... (2 pages)View decision -
Decision Reference DRN-2913814
13 Sep 2021 MCE Insurance Limited Not upheldInsuranceDRN-2913814 The complaint Mr C1 complains that MCE Insurance Limited cancelled his motorcycle insurance policy and offered him a new one at a higher price. He wants compensation for the financial losses this caused. Mr C1 is represented in this matter by his father, Mr C2. What happened Mr... (2 pages)View decision