We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
-
Decision Reference DRN-2675475
18 Mar 2021 Covea Insurance plc Not upheldInsuranceDRN-2675475 The complaint A company I’ll refer to as L have complained that Covea Insurance plc turned down a claim under the ‘personal accident for officials’ section of their commercial insurance policy. Ms M, a director of L, has complained on L’s behalf. What happened L hold a commerci... (2 pages)View decision -
Decision Reference DRN-4831421
26 Jun 2024 Trinity Lane Insurance Company Limited Not upheldInsuranceDRN-4831421 The complaint Mr H complains about Trinity Lane Insurance Company Limited’s (“Trinity”) decision to decline his claim under his motor insurance policy. What happened Mr H insured his motorcycle with Trinity and made a claim after it was stolen outside his home. Trinity declined... (2 pages)View decision -
Decision Reference DRN-2699451
25 May 2021 Aviva Insurance Limited Not upheldInsuranceDRN-2699451 The complaint Mr B complains about his insurer, Aviva Insurance Limited (‘Aviva’) for his motor insurance policy. In referring to Aviva, I include its agents and representatives. Mr B is unhappy that following an accident overseas he was refused entry to the country concerned o... (3 pages)View decision -
Decision Reference DRN6392170
16 Jul 2019 MCE Insurance Company Limited Not upheldInsurance (excluding PPI)Mr O is unhappy that MCE Insurance Company Limited (MCE) has declined his claim for a stolen motorcycle, voided his policy and kept the premium.backgroundMr O completed his application for annual motorcycle insurance on 6 August 2018 using an online comparison website. The policy started t... (5 pages)View decision -
Decision Reference DRN4311777
5 Jul 2019 Carole Nash Insurance Consultants Ltd Not upheldInsurance (excluding PPI)Mr H is unhappy with Carole Nash Insurance Consultants Ltd (Carole Nash) because the settlement figure he’s received from the third party insurer doesn’t provide a sufficient valuation. He feels Carole Nash should’ve done more to help get a better offer for his motorcycle. He would like: ... (3 pages)View decision -
Decision Reference DRN-4065069
29 Aug 2023 Aviva Insurance Limited Not upheldInsuranceDRN-4065069 The complaint Miss N complains about how Aviva Insurance Limited (Aviva) settled her claim on her car insurance policy. What happened Miss N reversed her car into a third party’s parked motorcycle, which fell on its side. Miss N notified the police of the incident but not Aviva... (2 pages)View decision -
Decision Reference DRN-1068218
22 Jun 2020 Advantage Insurance Company Limited Not upheldInsuranceThe complaint Mr E’s complaint concerns his motorcycle insurance policy with Advantage Insurance Company Limited. He complains that it refused to provide cover for his new motorcycle and, following cancellation of the policy, insisted that he had to pay the whole premium. Advantage is the ... (2 pages)View decision -
Decision Reference DRN7359674
9 Mar 2018 Zenith Insurance plc Not upheldInsurance (excluding PPI)Mr W complained that Zenith Insurance plc refused his claim on his motorcycle insurance policy.Reference to Zenith Insurance plc includes their agents.backgroundIn October 2017, Mr W’s motorcycle was stolen from outside his address. Zenith refused to pay his claim. I... (2 pages)View decision -
Decision Reference DRN9811936
7 Dec 2015 Ageas Insurance Limited Not upheldInsurance (excluding PPI)Mr K says Ageas Insurance Limited provided poor, delayed service to him when he claimed on his motorcycle insurance policy.background Mr K’s motorcycle was stolen in August 2014. When it was recovered there was damage to it. Ageas’s approved repairer, ‘Firm B’ repaired... (2 pages)View decision -
Decision Reference DRN-4342400
28 Sep 2023 West Bay Insurance Plc Not upheldInsuranceDRN-4342400 The complaint Mr R complains about the settlement he received from West Bay Insurance Plc after he made a claim under his motorcycle insurance policy. West Bay is the underwriter of this policy i.e. the insurer. Part of this complaint concerns the actions of its agents. As West... (2 pages)View decision