We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
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Decision Reference DRN1616227
29 Jun 2015 MCE Insurance Limited Not upheldInsurance (excluding PPI)Mr L, on behalf of Ms H, who in turn is acting on behalf of the estate of her late daughter, Miss S, has complained about a declined claim under Miss S’s motorcycle personal accident policy. She has also complained about the customer service provided by MCE Insuranc... (2 pages)View decision -
Decision Reference DRN-4512755
21 Dec 2023 Astrenska Insurance Limited Not upheldInsuranceDRN-4512755 The complaint Mr and Mrs W complain Astrenska Insurance Limited unfairly refused to cover all-terrain vehicle use under their travel insurance policy. Both Mr and Mrs W are policyholders and have referred their complaint to this service. But as Mr W’s been the main corresponden... (2 pages)View decision -
Decision Reference DRN4539221
4 Mar 2019 Zenith Insurance plc Not upheldInsurance (excluding PPI)Mr J complains that Zenith voided his motorcycle insurance and refused to pay his claim when his bike was stolen. It’s refunded the premiums he paid since the most recent policy renewal, but not the premiums paid in previous years.backgroundMr J insured his motorcycle ... (4 pages)View decision -
Decision Reference DRN-3315918
23 Feb 2022 Hastings Insurance Services Limited Not upheldInsuranceDRN-3315918 The complaint Mr M complains that Hastings Insurance Services Limited renewed his motorcycle insurance policies after he asked it to stop the auto-renewal. He wants an apology and compensation for his stress and its poor service. What happened Mr M’s policies for his motor bike... (2 pages)View decision -
Decision Reference DRN9851421
17 Dec 2019 Devitt Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr C’s unhappy that Devitt Insurance Services Ltd automatically renewed his motor cycle insurance in August 2018. backgroundMr C says he received renewal documentation for his motorcycle policy from Devitt. He didn’t want the policy to renew and assumed it wouldn’t as his debit card used t... (2 pages)View decision -
Decision Reference DRN5616346
8 Jun 2016 Thunder Road Motor Cycles Ltd Not upheldPayment protection insurance (PPI)Mr M complains that he was mis-sold a payment protection insurance (PPI) policy, when he bought a motorbike.The PPI was sold by Thunder Road Motor Cycles Limited (“Thunder”). The finance was provided by another company. backgroundI issued my provisional decision earlier ... (4 pages)View decision -
Decision Reference DRN-3920023
22 Mar 2023 Devitt Insurance Services Ltd Not upheldInsuranceDRN-3920023 The complaint Mr C complains that Devitt Insurance Services Limited mishandled his European breakdown insurance policy. What happened The subject matter of the claim and of the complaint is a motorcycle, first registered in 2007. Mr C acquired it in about March 2021 (according ... (2 pages)View decision -
Decision Reference DRN3776853
24 Mar 2018 MCE Insurance Company Limited UpheldInsurance (excluding PPI)Mr L complains that MCE Insurance Company Limited held him at fault for a claim made on his motorcycle insurance policy when he was no longer the bike’s owner. backgroundMr L sold his bike but didn’t tell MCE about the change of owner immediately. In the meantime, the ... (2 pages)View decision -
Decision Reference DRN-3841299
9 Dec 2022 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-3841299 The complaint A company that I’ll refer to as T complains that Accredited Insurance (Europe) Ltd turned down a claim on its commercial vehicle insurance policy. Mr B, a director of T, has complained on T’s behalf. What happened One of T’s vans was stolen from its employee’s hom... (2 pages)View decision -
Decision Reference DRN6896403
4 Jun 2014 The Society of Lloyd's UpheldInsurance (excluding PPI)Mr C complains that The Society of Lloyd’s mishandled his claim on his motor insurance policy.backgroundMr C lives in the United Kingdom (UK). He was riding his motorcycle in another part of the European Union when he was involved in an accident. His insurer arranged to bring the damaged ... (2 pages)View decision