We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
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Decision Reference DRN4199249
11 Oct 2017 Europa Group Limited Not upheldInsurance (excluding PPI)Mr M complains that Europa Group Limited didn’t follow his requests after he took out a motorcycle insurance policy through it.backgroundIn 2016 Mr M told Europa he didn’t want his policy automatically renewed in 2017. He also said he required it to remove his cr... (2 pages)View decision -
Decision Reference DRN8809032
20 Feb 2018 MCE Insurance Company Limited Not upheldInsurance (excluding PPI)Mr J complains about how MCE Insurance Company Limited (“MCE”) handled his claim.backgroundMr J had motor insurance with MCE and contacted it when he was involved in an accident on his motorcycle. MCE explained Mr J could use its solicitors to try to recover his c... (2 pages)View decision -
Decision Reference DRN3171473
20 Feb 2018 Zenith Insurance plc Not upheldInsurance (excluding PPI)Mr C’s unhappy that Zenith Insurance plc cancelled his motorbike insurance policy.backgroundMr C took out insurance with Zenith for his 124cc motorbike. But it cancelled it as his licence only entitled him to ride up to a 50cc motorbike and he hadn’t taken compul... (2 pages)View decision -
Decision Reference DRN8676910
24 May 2017 UK Insurance Limited UpheldInsurance (excluding PPI)Mr K and Miss H are complaining that their claim to U K Insurance Limited (UKI) under a contents insurance policy for a theft of personal belongings was rejected. background Mr K and Miss H have put a claim in to UKI for theft of their personal belongings after bei... (2 pages)View decision -
Decision Reference DRN0117737
18 Oct 2017 Zenith Insurance plc Not upheldInsurance (excluding PPI)Mr P complains that Zenith Insurance plc acted unfairly by voiding his motorcycle insurance policy after he made a claim on it.backgroundIn March 2017 Mr P’s motorbike was stolen from outside the address where he was staying that night. When Zenith considered the claim... (2 pages)View decision -
Decision Reference DRN0719527
30 Apr 2018 Advantage Insurance Company Limited Not upheldInsurance (excluding PPI)Mr F has complained that Advantage Insurance Company Limited unfairly refused his claim for the theft of his motorbike under his motorbike policy.backgroundMr F had driven his motorbike into London to attend a social work’s event. He parked and secured his motorbike on... (2 pages)View decision -
Decision Reference DRN8034365
21 May 2015 Aviva Insurance Limited Not upheldInsurance (excluding PPI)Mr J complains about the Aviva Insurance Limited’s (“Aviva”) decision to settle his claim as at fault.backgroundMr J was involved in an incident whilst driving his motorcycle through a junction, which caused damage to both his bike and a third party car. Mr T attempted ... (2 pages)View decision -
Decision Reference DRN7725650
12 Mar 2019 MCE Insurance Company Limited Not upheldInsurance (excluding PPI)Mr B has complained that MCE Insurance Company Limited (MCE) unfairly quoted him a high renewal premium for his motorcycle insurance policy.backgroundMr B first took out cover with MCE in August 2017. In July 2018 he contacted MCE for a renewal quote. He said he was... (2 pages)View decision -
Decision Reference DRN5154758
23 Feb 2016 Acromas Insurance Company Limited Not upheldInsurance (excluding PPI)Mr B complained that Acromas Insurance Company Limited wrongly settled another person’s claim against his motor insurance policy. backgroundMr B was involved in an accident with a motorcycle. The motorcyclist made a claim under Mr B’s policy and Acromas settled this.... (2 pages)View decision -
Decision Reference DRN0620191
17 Feb 2015 AXA Insurance UK Plc UpheldInsurance (excluding PPI)Mr B is unhappy with the way AXA Insurance UK Plc has dealt with his buildings policy claim following his previous complaint to this service.backgroundMr B previously brought a complaint to this service and it appeared that, following our view being issued last year, AXA would deal w... (6 pages)View decision