We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
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Decision Reference DRN6209753
15 Mar 2016 Royal & Sun Alliance Insurance Plc Not upheldInsurance (excluding PPI)Mr C complains that Royal & Sun Alliance Insurance Plc mishandled a claim on his motor insurance policy.backgroundMr C and a motorcyclist were involved in a road traffic incident at a junction. Mr C complained after RSA accepted liability for the motorcyclist’s cl... (2 pages)View decision -
Decision Reference DRN-1567595
25 Aug 2020 Calpe Insurance Company Limited Not upheldInsuranceDRN-1567595The complaintMr D has complained about Calpe Insurance Company Limited’s service in connection with his motor insurance policy. Reference to Calpe includes its agents.BackgroundMr D was driving his car when he was in a minor accident with a motorcyclist. Both Mr D and the motorc... (2 pages)View decision -
Decision Reference DRN9786271
19 Jan 2018 Close Brothers Limited Not upheldBanking and creditMr J complains about a default fee which was applied to his account by Close Brothers Limited.backgroundMr J took out an insurance policy for his motorcycle and entered into a finance agreement with Close Brothers Premium Finance. He signed a credit agreement to pay ... (2 pages)View decision -
Decision Reference DRN4623823
7 Jun 2018 MCE Insurance Company Limited Not upheldInsurance (excluding PPI)Mr T complains that MCE Insurance Company Limited provided him with poor service after he made a claim on his motorcycle insurance policy.backgroundMr B’s motorbike was written-off in an accident. He notified MCE on 25 August 2017 and accepted the settlement sum it off... (2 pages)View decision -
Decision Reference DRN3513706
13 Nov 2013 Adrian Flux Insurance Services Group Not upheldInsurance (excluding PPI)Mr H complains that in April 2012 Adrian Flux Insurance Services Group arranged an insurance policy for his motorcycle online, without telling him it was a requirement that he supply a copy of his driving licence.backgroundMr H said that having been a victim of financial fraud, he was ... (2 pages)View decision -
Decision Reference DRN-2167376
2 Dec 2020 Brightside Insurance Services Limited UpheldInsuranceDRN-2167376 The complaint Mr Z complains his motorcycle insurance policy was unfairly cancelled by Brightside Insurance Services Limited (Brightside). What happened Mr Z took out a motorcycle insurance policy through Brightside to start on 13 July 2020. He was sent a welcome pack on the sa... (4 pages)View decision -
Decision Reference DRN-4479915
28 Nov 2023 West Bay Insurance Plc UpheldInsuranceDRN-4479915 The complaint Miss H complains that West Bay Insurance Plc (West Bay) failed to obtain CCTV footage and a police report, following an accident claim she made under her motor insurance policy. What happened Miss H was involved in a collision when driving. She says the other driv... (4 pages)View decision -
Decision Reference DRN1287110
19 Oct 2016 Devitt Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr S complains that Devitt Insurance Services Ltd, a broker, charged him a fee after his insurer cancelled his motorcycle insurance policy.backgroundMr S couldn’t provide the details the insurer wanted in order to validate his policy. In particular it wanted a recent... (2 pages)View decision -
Decision Reference DRN2234753
15 Nov 2019 MCE Insurance Company Limited Not upheldInsurance (excluding PPI)Mr F has complained that MCE Insurance Company Limited’s agent caused further damage to his motorbike when he made a claim under his motorcycle insurance policy.backgroundMr F’s motorbike was vandalised in an attempted theft. He reported the incident to his insurer, MCE in February 2019. M... (2 pages)View decision -
Decision Reference DRN7570062
8 Jun 2018 Eldon Insurance Services Ltd Not upheldInsurance (excluding PPI)Miss S is unhappy with the level of service she’s received from Eldon Insurance Services Ltd (trading as Go Skippy Insurance) when taking out her motor cycle insurance and when she made a claim.backgroundMiss S says Eldon didn’t make it clear to her when she took ... (2 pages)View decision