We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
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Decision Reference DRN9688346
5 Aug 2015 Wylie And Holland Motorcycles Not upheldPayment protection insurance (PPI)Mr P complained that he was mis-sold a loan payment protection insurance (PPI) policy by Wylie and Holland Motorcycles (“WHM”).backgroundI’ve attached my provisional decision from June 2015, which forms part of this final decision. In my provisional decision I explained ... (3 pages)View decision -
Decision Reference DRN-2831698
21 May 2021 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-2831698 The complaint Mr G is seeking to recover £5,299 from Clydesdale Bank Plc, which was transferred from his bank account as a result of a third-party scam in March 2018. He says Clydesdale failed in both its CHAPS compliance and the BSI Code of Practice. Clydesdale says it is not ... (6 pages)View decision -
Decision Reference DRN0498920
23 Aug 2016 MCE Insurance Company Limited Not upheldInsurance (excluding PPI)Ms G complains that MCE Insurance Company Limited insisted on her paying the full amount due for the year on her motorcycle insurance policy after the bike was written-off. backgroundMs G’s bike was stolen in January 2016, the day after she bought it. As it wasn’... (2 pages)View decision -
Decision Reference DRN1766391
17 Nov 2014 Admiral Insurance Company Limited Not upheldInsurance (excluding PPI)Miss B complains that Admiral Insurance Company Limited has wrongly adjusted the No Claims Discount (NCD) on her motor insurance policy. This means she is now without any NCD, and she wants it reinstated.backgroundMiss B was turning right into a minor road when her car was hit by an... (2 pages)View decision -
Decision Reference DRN3774445
8 Apr 2019 MCE Insurance Company Limited UpheldInsurance (excluding PPI)Mr L is unhappy with how MCE Insurance Company Limited has handled a claim made for his stolen motorbike. background Mr L came home from work and parked his bike as usual in the residential, gated, car parking facility. He chained his motorbike but didn’t engage the... (6 pages)View decision -
Decision Reference DRN9055219
29 Dec 2016 AXA Insurance UK Plc Not upheldInsurance (excluding PPI)Mr B’s complained that AXA Insurance UK Plc recorded an accident on the Central Underwriting Exchange (CUE) even though no claim was made under his motor insurance policy.backgroundMr B was involved in an accident in 2013. He reported it to his insurer, AXA. He ... (2 pages)View decision -
Decision Reference DRN7334094
30 Jun 2017 Carole Nash Insurance Consultants Ltd Not upheldInsurance (excluding PPI)Mr G has complained that Carole Nash Insurance Consultants Ltd call the theft of his motorbike a fault claim on his renewal documents for his motorcycle insurance policy.backgroundMr G’s motorbike was unfortunately stolen in 2012 and he made a claim under his motor... (2 pages)View decision -
Decision Reference DRN6501659
30 Jun 2015 MCE Insurance Company Limited Not upheldInsurance (excluding PPI)Mr F has complained that MCE Insurance Company Limited unfairly refused to deal with a claim he made under his motorcycle insurance policy when his motorbike was stolen.backgroundMr F’s bike was stolen and he made a claim to MCE. Mr F told MCE that he had taken hi... (2 pages)View decision -
Decision Reference DRN6843726
26 Jan 2016 Barclays Bank Plc Not upheldBanking and creditMr C complains that Barclays Bank Plc mis-sold him two packaged bank accounts. He upgraded his account from a free one to an Additions account in 1998. In 2009 his account was again upgraded – this time to an Additions Active account.backgroundMr C’s account was ope... (4 pages)View decision -
Decision Reference DRN4623823
7 Jun 2018 MCE Insurance Company Limited Not upheldInsurance (excluding PPI)Mr T complains that MCE Insurance Company Limited provided him with poor service after he made a claim on his motorcycle insurance policy.backgroundMr B’s motorbike was written-off in an accident. He notified MCE on 25 August 2017 and accepted the settlement sum it off... (2 pages)View decision