We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
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Decision Reference DRN3031402
26 Apr 2013 Mallard Leasing Limited UpheldBanking and creditMr V complains that Mallard Leasing supplied him with a car that was not fit for purpose at the point of sale.backgroundMr V experienced numerous problems with the car. Those problems started almost immediately after Mr V bought the car. He has since spent considerable time and money on m... (2 pages)View decision -
Decision Reference DRN8615615
19 Oct 2015 Bridge Motorcycles Limited Not upheldPayment protection insurance (PPI)Mr W says he was mis-sold a payment protection insurance (PPI) policy by Bridge Motorcycles Limited (BML). He says BML didn’t make him aware he had a choice about taking out the PPI.backgroundMr W bought a “silver” PPI policy in 2006 alongside a hire purchase agree... (3 pages)View decision -
Decision Reference DRN-4611311
14 Feb 2024 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-4611311 The complaint Mr L complains that Red Sands Insurance Company (Europe) Limited unfairly declined part of a claim he made under his home insurance policy. Red Sands is the underwriter of this policy i.e. the insurer. Part of this complaint concerns the actions of its agents. As ... (7 pages)View decision -
Decision Reference DRN3372018
18 Sep 2013 BISL Limited Not upheldInsurance (excluding PPI)Mr R has complained that BISL Limited (“BISL”) has asked him to pay his annual premium in full, following a theft claim that he made against his motorbike policy. He also complained that BISL did not give him a chance to insure an alternative motorbike on his policy.backgroundThe adjud... (2 pages)View decision -
Decision Reference DRN1747106
12 Aug 2014 Hastings Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr N complains that Hastings Insurance Services Ltd mis-described his motorcycle insurance policy and took a payment after it had lapsed.backgroundWhen he took out the policy, Mr N had two motorbikes. Hastings later said he could not add a third machine onto the same policy. He complain... (2 pages)View decision -
Decision Reference DRN9670211
6 Dec 2018 Highway Insurance Company Limited Not upheldInsurance (excluding PPI)Mr W is unhappy with the value Highway Insurance Company Limited has placed on his motorbike following a claim he made on his insurance policy with it. backgroundMr W was involved in an incident and his motorbike was damaged. He made a claim on his insurance policy ... (2 pages)View decision -
Decision Reference DRN1774695
12 Dec 2016 Black Horse Limited Not upheldBanking and creditMr F’s unhappy that his new motor cycle, bought with finance from Black Horse Limited, is faulty. He wants it replaced.backgroundBlack Horse said in its final response that Mr F bought the motor cycle in April 2014. After its 10,000 mile service at a third party... (2 pages)View decision -
Decision Reference DRN4182527
30 Dec 2019 Aioi Nissay Dowa Insurance Company of Europe SE Not upheldInsurance (excluding PPI)Mr S complains that Aioi Nissay Dowa Insurance Company of Europe Limited (Aioi) has unfairly held him liable for an accident involving Mr M, a named driver on his motor insurance policy. Mr S said this caused the loss of his No Claims Discount (NCD) and his premium to rise and his car hasn... (3 pages)View decision -
Decision Reference DRN0860066
6 Feb 2018 esure Insurance Limited Not upheldInsurance (excluding PPI)Mr F complains about the way in which esure Insurance Limited has dealt with his car insurance claim, following an accident on 13 August 2017. He’s unhappy about: The valuation of the vehicle; The salvage value; The level of customer service he’s received, includin... (4 pages)View decision -
Decision Reference DRN4204273
2 Dec 2016 ITC Compliance Limited UpheldPayment protection insurance (PPI)Mr I complained that he was mis-sold a payment protection insurance (PPI) policy with a loan for a motor bike. The sale was made by Skellerns Motorcycles Ltd. However, Skellerns Motorcycles Ltd was acting as an Appointed Representative of ITC Compliance Limited (“ITC”)... (3 pages)View decision