We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
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Decision Reference DRN-3953031
7 Mar 2023 One Call Insurance Services Limited Not upheldInsuranceDRN-3953031 The complaint Mr M complains about the sales process with One Call Insurance Services Limited (“One Call”) which he feels led to his application for a motorcycle insurance policy being declined. What happened Mr M applied for an insurance policy for his motorcycle using a price... (3 pages)View decision -
Decision Reference DRN1890571
27 Jun 2016 Markerstudy Insurance Company Limited Not upheldInsurance (excluding PPI)Mr M has complained that Markerstudy Insurance Company Limited didn't return his scooter to him, even though it declined his motorcycle insurance claim.My references to Markerstudy in this decision include its agents.backgroundMr M’s scooter was damaged in an attemp... (2 pages)View decision -
Decision Reference DRN7518399
2 Jan 2018 The Society of Lloyd's Not upheldInsurance (excluding PPI)Mr F complains that The Society of Lloyd’s (Lloyd’s) declined a claim he made on his motorcycle insurance policy.backgroundMr F owned a scooter which he insured with Lloyd’s. Unfortunately earlier in the year Mr F’s scooter was stolen from outside his home. He made ... (2 pages)View decision -
Decision Reference DRN6047843
8 Nov 2013 Direct Choice Insurance Services Limited Not upheldInsurance (excluding PPI)Mr K complains that Direct Choice Insurance Services Limited, a broker, did not provide him with a quote from an insurer for a motorcycle insurance policy, on the basis of age discrimination.our initial conclusionsThe adjudicator did not uphold the complaint. In her view, Direct... (2 pages)View decision -
Decision Reference DRN-4809798
22 May 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4809798 The complaint Mr B is unhappy with the way Liverpool Victoria Insurance Company Limited (LV) handled a claim on his motor insurance policy. What happened In October 2021, Mr B was involved in a motor accident where his car unfortunately collided with a motorcycle. He told LV it... (3 pages)View decision -
Decision Reference DRN3660875
6 Mar 2020 Gefion Insurance A/S UpheldInsurance (excluding PPI)Mr B complains about how Gefion Insurance A/S settled his motorcycle insurance claim.backgroundFor ease, in my decision I will refer to Gefion when talking about their agents orrepresentatives and Mr B when talking about his.Mr B had motorcycle insurance with Gefion. In February 2018 he wa... (3 pages)View decision -
Decision Reference DRN-4504122
13 Mar 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4504122 The complaint Mr P complains that Tesco Personal Finance PLC trading as Tesco Bank declined his claim under Section 75 of The Consumer Credit Act 1974. What happened In December 2022 Mr P purchased a motorcycle from a merchant and paid using his Tesco credit card. The purchase ... (3 pages)View decision -
Decision Reference DRN2165272
8 Jul 2016 Moneysupermarket.com Financial Group Limited Not upheldInsurance (excluding PPI)Mr H has complained that Moneysupermarket.com Financial Group Limited incorrectly passed on information to his insurer which led to his motorcycle insurance policy being cancelled. backgroundAfter filling in an online application on Moneysupermarket Mr H spoke to the insu... (2 pages)View decision -
Decision Reference DRN6079167
2 Oct 2015 Towergate Underwriting Group Limited Not upheldInsurance (excluding PPI)Mr and Mrs J have complained that Towergate Underwriting Group Limited failed to correctly record information when setting up their property insurance. This resulted in problems when they came to make a claim to the insurer following a fire at one of their properties... (3 pages)View decision -
Decision Reference DRN1384530
13 Dec 2019 MCE Insurance Company Limited Not upheldInsurance (excluding PPI)Mr F has complained that MCE Insurance Company Limited didn't treat him fairly when he claimed on his motorcycle insurance policy.backgroundMr F’s bike was stolen and he claimed on his policy. MCE said that because his bike wasn't garaged overnight, as his policy required, it wou... (2 pages)View decision