We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
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Decision Reference DRN1990930
14 Dec 2016 Inter Partner Assistance SA Not upheldInsurance (excluding PPI)Mr and Mrs L have complained about Inter Partner Assistance SA’s (IPA) service when they claimed on their car and motorcycle breakdown cover policy.backgroundMr and Mrs L and their family were on holiday in Europe when their car broke down. They contacted IPA. IPA arra... (1 page)View decision -
Decision Reference DRN1001599
7 Feb 2014 John Carr Motorcycles Ltd Not upheldPayment protection insurance (PPI)This complaint concerns a single premium payment protection insurance (PPI) policy taken out in conjunction with a hire purchase agreement in 2007. Mrs R complains that the PPI was mis-sold by John Carr Motorcycles Ltd (John Carr).my findingsI have included only a brief summary of the ... (2 pages)View decision -
Decision Reference DRN4649961
4 Mar 2014 Lamba Motorcycles Ltd Not upheldPayment protection insurance (PPI)This complaint concerns the sale of a regular single premium payment protection insurance (PPI) policy. Mr V complains that he was mis-sold the insurance by Lamba Motorcycles Ltd (Lamba).backgroundMr V purchased the PPI policy in connection with a loan in 2007.The adjudicator did not conc... (3 pages)View decision -
Decision Reference DRN-2833459
16 Aug 2021 MCE Insurance Company Limited UpheldInsuranceDRN-2833459 The complaint Mr S complains that MCE Insurance Company Limited didn’t deal properly with a claim he made on his motorcycle insurance policy after the theft of his bike. What happened As the facts are well known to the parties, I won’t repeat them here. What I’ve decided – and ... (1 page)View decision -
Decision Reference DRN5897413
2 Dec 2019 Highway Insurance Company Limited Not upheldInsurance (excluding PPI)Mr D complains about how Highway Insurance Company Limited (Highway) handled a motorcycle insurance claim for his stolen motorbike. He said further damage was caused by its salvage agent and wants compensation of £1,100 for this. backgroundI issued a provisional decision on this complaint ... (7 pages)View decision -
Decision Reference DRN7945443
4 Jun 2018 Autonet Insurance Services Limited Not upheldInsurance (excluding PPI)Mr P has complained that Autonet Insurance Services Limited unfairly charged him when he cancelled his motorcycle insurance policy and provided him with a poor service.All references to Autonet include its agents.backgroundMr P bought a motorcycle insurance policy throug... (3 pages)View decision -
Decision Reference DRN-3215458
15 Dec 2021 MCE Insurance Limited UpheldInsuranceDRN-3215458 The complaint Mr B complained about the delay by MCE Insurance Limited (“MCE”) in issuing his proof of no claims bonus (NCB). MCE were Mr B’s broker for his motorcycle policy. What happened Mr B had a motorcycle policy with an insurer that expired on 11 November 2020. As Mr B a... (3 pages)View decision -
Decision Reference DRN0623755
11 May 2015 MCE Insurance Limited Not upheldInsurance (excluding PPI)Mr C complains that MCE Insurance Limited sold him a motorcycle insurance policy which – contrary to his needs - did not cover theft.backgroundSomeone took Mr C’s bike and he did not get it back. He complained that he was not insured.The adjudicator did not recomme... (2 pages)View decision -
Decision Reference DRN1050059
6 Sep 2013 Swinton Group Ltd UpheldInsurance (excluding PPI)Mr H complains that when he renewed his motorcycle insurance policy through Swinton Group Limited, his broker, it gave him inaccurate information and did not deal with his complaint properly.backgroundMr H required the same cover at renewal as he had on his previous policy. He specifica... (2 pages)View decision -
Decision Reference DRN0449475
17 Mar 2018 Zenith Insurance plc Not upheldInsurance (excluding PPI)Mr S has complained that Zenith Insurance Plc has refused to pay his claim under his motorcycle insurance policy after his scooter was stolen.backgroundMr S’s scooter was stolen from his garden in November 2017. The police found it, but it was damaged so he made a ... (2 pages)View decision