We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
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Decision Reference DRN5232338
20 Aug 2019 Hoyl Independent Advisers Ltd Not upheldInsurance (excluding PPI)Mr W is unhappy because he says that Hoyl Independent Advisers Ltd mis-sold him an income protection policy. backgroundIn 2016 Mr W took out an income protection policy. He received advice from an appointed representative of Hoyl. They sold him a ‘My Earnings Insurance’ (MEI) policy which ... (2 pages)View decision -
Decision Reference DRN4976595
31 Oct 2019 MCE Insurance Company Limited Not upheldInsurance (excluding PPI)Mr R has complained that MCE Insurance Company Limited failed to properly deal with a claim made under his motorcycle insurance policy which led to him receiving a County Court Judgment (CCJ) against him. background Mr R bought a motorcycle insurance policy with the insurer, MCE. In June 2... (3 pages)View decision -
Decision Reference DRN6075316
25 Jan 2016 Carole Nash Insurance Consultants Ltd Not upheldInsurance (excluding PPI)The background facts and circumstances of this complaint about Carole Nash Insurance Consultants Ltd are set out in my provisional decision of 21 December 2015, the relevant parts of which I repeat here:Mr K complains that his insurance broker—Carole Nash Insurance Cons... (4 pages)View decision -
Decision Reference DRN-3555780
9 Sep 2022 Black Horse Limited UpheldConsumer CreditDRN-3555780 The complaint Mr T complains that a trike motorcycle that was supplied to him under a hire purchase agreement with Black Horse Limited wasn’t of satisfactory quality. He’s being helped with his complaint by a friend. What happened A new trike motorcycle was supplied to Mr T und... (4 pages)View decision -
Decision Reference DRN0432711
20 Jun 2013 Zenith Insurance plc UpheldInsurance (excluding PPI)Mr O complains that a fee was wrongly deducted by Zenith Insurance plc from his motorcycle insurance policy after he made a claim following an incident. backgroundMr O took his bike to a local garage, where it was left over the weekend. He informed Zenith of this, and it instructed its ... (1 page)View decision -
Decision Reference DRN7095035
10 Jun 2019 Ageas Insurance Limited Not upheldInsurance (excluding PPI)Mr T has complained that Ageas Insurance Limited failed to update him about a decision it made to settle a claim under his motorcycle insurance policy. Mr T doesn’t agree with how Ageas reached its decision.backgroundMr T bought a third party cover motorcycle insu... (3 pages)View decision -
Decision Reference DRN9310878
9 Feb 2017 HCC International Insurance Company Plc UpheldInsurance (excluding PPI)Mr S complains that HCC International Insurance Company Plc unfairly declined the claim he made on his travel insurance policy following an accident.backgroundMr S was riding a quad bike round an animal park abroad when it hit a rock and overturned. Mr S had to have ... (2 pages)View decision -
Decision Reference DRN5935143
16 Sep 2015 UK Insurance Limited Not upheldInsurance (excluding PPI)Mr R’s complaint concerns the amount he has been offered by U K Insurance Limited following his car being in an accident. backgroundMr R’s car was hit by a motorcycle and U K Insurance made him an offer. Mr R was not happy with the valuation, so he complained to u... (1 page)View decision -
Decision Reference DRN7418812
28 Oct 2019 MCE Insurance Company Limited Not upheldInsurance (excluding PPI)Mr S is unhappy that MCE Insurance Company Limited has refused to pay his claim for the theft of a motorbike and has voided (cancelled) his insurance back to when it started.backgroundMr S took out insurance with MCE through a price comparison website. MCE says that on his application he s... (3 pages)View decision -
Decision Reference DRN-4057366
25 May 2023 AXA Insurance UK Plc Not upheldInsuranceDRN-4057366 The complaint Mr G has complained that AXA Insurance UK Plc recorded a claim he made under his motorcycle insurance policy as a ‘fault’ claim. What happened Mr G made a claim under his motorcycle insurance policy to his insurer, AXA in May 2022. Mr G came off his motorbike whic... (3 pages)View decision