We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
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Decision Reference DRN2602884
13 Jan 2014 Acromas Insurance Company Limited UpheldInsurance (excluding PPI)Mr M is unhappy with the service he received from Acromas Insurance Company Limited (the AA) following his breakdown abroad.backgroundMr M went on a motor biking holiday, but unfortunately broke down while abroad. He contacted the AA and was advised that someone would come to collec... (2 pages)View decision -
Decision Reference DRN5597046
30 Jun 2020 P&H Motorcycles Ltd UpheldPayment protection insurance (PPI)Miss F complains that P&H Motorcycles Ltd (“P&H”) mis-sold loan payment protection insurance (“PPI”) in 2005.backgroundI set out the background to this complaint and my initial findings in my provisional decision of May 2020. I’ve attached a copy here because this forms part of thi... (5 pages)View decision -
Decision Reference DRN-3696577
23 Sep 2022 Sabre Insurance Company Limited UpheldInsuranceDRN-3696577 The complaint Mr G complains that Sabre Insurance Company Limited (Sabre) reduced his no claims bonus (NCB) to nil after two of his motorbikes were stolen, under his motor insurance policy. What happened Two of Mr G’s motorbikes were stolen from an underground garage at the sam... (3 pages)View decision -
Decision Reference DRN-3210338
13 Dec 2021 ATLANTA 1 INSURANCE SERVICES LIMITED UpheldInsuranceDRN-3210338 The complaint Mr K complained about the administration of his motorcycle policy and the service provided by Atlanta1 Insurance Services Limited (“Atlanta”) after he had an accident. Atlanta were Mr K’s broker for his motorcycle policy. What happened Atlanta arranged Mr K’s moto... (4 pages)View decision -
Decision Reference DRN6273511
26 Apr 2017 Philip Youles Motorcycles UpheldPayment protection insurance (PPI)Mr W complains about a payment protection insurance (“PPI”) policy that was added to a loan he took out to buy a motorbike. The insurance was sold by Philip Youles Motorcycles (“PYM”).backgroundMr W took out his loan in 2006. The loan was due to be paid back over five y... (2 pages)View decision -
Decision Reference DRN3013729
28 Jul 2015 Rider Motorcycles Ltd UpheldPayment protection insurance (PPI)Miss H says that Rider Motorcycles Limited (RML) mis-sold her a single premium payment protection insurance (PPI) policy. backgroundMiss H was sold the PPI by RML with a loan in 2008. Our adjudicator upheld Miss H’s complaint but RML disagreed with this. So, the com... (2 pages)View decision -
Decision Reference DRN-3333949
24 Feb 2022 Ageas Insurance Limited UpheldInsuranceDRN-3333949 The complaint Mr V complains that Ageas Insurance Limited unfairly declined his claim for his stolen motorbike. What happened Two motorbikes were stolen from Mr V’s garage, one of which was insured by Ageas. Mr V contacted Ageas to make a claim. He told them he had CCTV footage... (3 pages)View decision -
Decision Reference DRN-3922014
28 Jun 2023 Bennetts Motorcycling Services Limited Not upheldInsuranceDRN-3922014 The complaint Mr W complains that Bennetts Motorcycling Services Limited (Bennetts) didn’t provide renewal information for his motor insurance policy, which resulted in a higher premium and a subsequent cancellation fee. What happened Mr W says his motorcycle policy renewed in ... (2 pages)View decision -
Decision Reference DRN4117524
27 May 2015 Zenith Insurance plc Not upheldInsurance (excluding PPI)Mr S complains that Zenith Insurance plc mishandled his claim on a motorcycle insurance policy. backgroundSomeone took Mr S’s bike and he did not get it back. After he made a claim for its theft, Zenith offered £535, less the policy excess. Mr S complained that his b... (2 pages)View decision -
Decision Reference DRN6075316
25 Jan 2016 Carole Nash Insurance Consultants Ltd Not upheldInsurance (excluding PPI)The background facts and circumstances of this complaint about Carole Nash Insurance Consultants Ltd are set out in my provisional decision of 21 December 2015, the relevant parts of which I repeat here:Mr K complains that his insurance broker—Carole Nash Insurance Cons... (4 pages)View decision