We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
-
Decision Reference DRN-3689059
13 Mar 2023 Carole Nash Insurance Consultants Ltd Not upheldInsuranceDRN-3689059 The complaint Mr K complained about Carole Nash Insurance Consultants Ltd’s actions in connection with his motor insurance policy. What happened Mr K claimed against his insurer after his motorcycle was stolen from his home then recovered. His insurer declined his claim. They s... (2 pages)View decision -
Decision Reference DRN-4693999
29 Apr 2024 West Bay Insurance Plc Not upheldInsuranceDRN-4693999 The complaint Mr R complains about how West Bay Insurance Plc handled his claim against his motorcycle insurance policy. Reference to West Bay includes its agents. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here in f... (4 pages)View decision -
Decision Reference DRN-3118504
25 Oct 2021 MCE Insurance Company Limited UpheldInsuranceDRN-3118504 The complaint Mr G complains that MCE Insurance Company Limited (MCE) has refused to pay the storage costs incurred to store his motorcycle following it rejecting a claim that it later accepted under his motorcycle policy. What happened Mr G’s motorcycle was stolen in May 2018,... (4 pages)View decision -
Decision Reference DRN-1694295
7 Jan 2021 Acromas Insurance Company Limited Not upheldInsuranceDRN-1694295 The complaint Mr B is unhappy that under his AA European Breakdown Cover provided by Acromas Insurance Company Limited he was refused recovery of his motorcycle to the UK and his repatriation. What happened Mr B purchased breakdown cover in May 2019 to cover his trip to France ... (2 pages)View decision -
Decision Reference DRN-4149066
26 Jun 2023 Advantage Insurance Company Limited Not upheldInsuranceDRN-4149066 The complaint Mr S complains about the actions of Advantage Insurance Company Limited in relation to a claim he made under his motorcycle insurance policy. Advantage is the underwriter of this policy i.e. the insurer. Part of this complaint concerns the actions of its agents. A... (4 pages)View decision -
Decision Reference DRN-3535526
12 Aug 2022 BMW Financial Services(GB) Limited Not upheldConsumer CreditDRN-3535526 The complaint Mr W complains about the quality of a new motorcycle that was supplied through a hire purchase agreement with BMW Financial Services (GB) Limited (BMW). What happened In March 2021 Mr W acquired a new motorcycle through a hire purchase agreement with BMW. The cash... (3 pages)View decision -
Decision Reference DRN7829703
29 Nov 2018 Markerstudy Insurance Company Limited Not upheldInsurance (excluding PPI)Mr P has complained about Markerstudy Insurance Company Limited’s decision to reject a claim he made under his motorcycle insurance policy.backgroundMr P holds a motorcycle insurance policy with Markerstudy, covering a motorcycle he owned. The policy provides cover for thef... (3 pages)View decision -
Decision Reference DRN5635021
18 Jul 2019 UK Insurance Limited UpheldInsurance (excluding PPI)ComplaintMr W complained because U K Insurance Limited (“UKI”) said it wouldn’t pay for some items of contents in settlement of a travel insurance claim. BackgroundMr W claimed for the theft of a number of items that were stolen while on holiday, with a total cost of approximately £4,000. ... (2 pages)View decision -
Decision Reference DRN-2699451
25 May 2021 Aviva Insurance Limited Not upheldInsuranceDRN-2699451 The complaint Mr B complains about his insurer, Aviva Insurance Limited (‘Aviva’) for his motor insurance policy. In referring to Aviva, I include its agents and representatives. Mr B is unhappy that following an accident overseas he was refused entry to the country concerned o... (3 pages)View decision -
Decision Reference DRN2274663
9 Jul 2018 MCE Insurance Company Limited UpheldInsurance (excluding PPI)Mr B has complained because MCE Insurance Company Limited declined his claim under his motorcycle insurance policy after his motorcycle was stolen.background In July 2017, Mr B took out an insurance policy for his motorcycle. Unfortunately, five months later, his motorcycle... (2 pages)View decision