We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
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Decision Reference DRN-4384468
21 Nov 2023 One Insurance Limited UpheldInsuranceDRN-4384468 The complaint Mrs T and Mr T complains about how their insurer, One Insurance Limited (One), handled a claim under their motor insurance policy. Any reference to One in this decision includes their agents. What happened In July 2022, Mrs T and Mr T had an accident in which thei... (3 pages)View decision -
Decision Reference DRN-2422530
14 Dec 2020 Advantage Insurance Company Limited UpheldInsuranceDRN-2422530 The complaint Mr N has complained that Advantage Insurance Company Limited ("Advantage") has undervalued his motorbike after it was written off following an attempted theft. What happened The background to this complaint, and my provisional thoughts, were set out in m... (6 pages)View decision -
Decision Reference DRN0052712
20 Dec 2016 Ageas Insurance Limited Not upheldInsurance (excluding PPI)Mr S complaint is about the way Ageas Insurance Limited dealt with a claim he made under a legal expenses insurance policy.All references to Ageas include its claims handlers.backgroundBetween November 2013 and February 2014 Mr S had his motorcycle repaired by a mech... (2 pages)View decision -
Decision Reference DRN-1844847
14 Oct 2020 Society of Lloyd's Not upheldInsuranceDRN-1844847 The complaint Mr M complains about the refusal of a personal accident claim he made under his motorbike insurance policy, operated by Society of Lloyd's (‘Lloyd’s’). What happened Mr M bought his policy online through Hastings Insurance Services Limited on 14 June 2019. He... (4 pages)View decision -
Decision Reference DRN-2858892
7 Jun 2021 MCE Insurance Company Limited Not upheldInsuranceDRN-2858892 The complaint Mr B complains that MCE Insurance Company Limited mishandled his claim on a motorcycle insurance policy. What happened From May 2020, Mr B had a motorbike insured on a comprehensive policy under which MCE was responsible for dealing with claims. Unfortunately, his... (4 pages)View decision -
Decision Reference DRN9561989
7 Mar 2019 Zenith Insurance plc Not upheldInsurance (excluding PPI)Ms F is unhappy with Zenith Insurance plc’s (Zenith) decision to decline a claim she under her motorcycle insurance policy.backgroundIn August 2018 Ms F discovered her motorbike had been stolen from an outbuilding at her home. She said she had placed her bike in there ... (2 pages)View decision -
Decision Reference DRN-2227354
8 Oct 2020 MCE Insurance Company Limited Not upheldInsuranceDRN-2227354 The complaint Mr B complains about MCE Insurance Company Limited’s settlement of a claim after his motorcycle was stolen. What happened Mr B has a motorcycle insurance policy with MCE. He made a claim after his motorcycle was stolen. MCE initially declined the claim. They said ... (3 pages)View decision -
Decision Reference DRN9124724
26 Oct 2017 P&H Motorcycles Ltd Not upheldPayment protection insurance (PPI)Mr W says P&H Motorcycles Ltd mis-sold him a payment protection insurance (PPI) policy.backgroundAt a meeting in 2005, Mr W took out a loan over 36 months to buy a motorcycle. At the same time, he took out a PPI policy – also lasting 36 months – to protect h... (2 pages)View decision -
Decision Reference DRN9704424
19 Apr 2017 MCE Insurance Company Limited Not upheldInsurance (excluding PPI)Mr T and his father Mr T senior have complained about MCE Insurance Company Limited’s decision to decline Mr T’s claim following the theft of his moped. Mr T has a motorcycle insurance policy with MCE.background Mr T had parked his moped in a campus car park. When h... (2 pages)View decision -
Decision Reference DRN-4422715
29 Nov 2023 Astrenska Insurance Limited Not upheldInsuranceDRN-4422715 The complaint Mr A is unhappy that Astrenska Insurance Limited trading as Collinson Insurance declined a claim he made on his travel insurance policy. Mr A is represented but I’ll refer to all submissions as being made by him. What happened Mr A hired a 125cc moped whilst on ho... (2 pages)View decision