We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
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Decision Reference DRN1382387
10 Sep 2019 MCE Insurance Company Limited UpheldInsurance (excluding PPI)Mr A’s complained that MCE Insurance Company Limited avoided (cancelled from the start as though it had never existed) his motorcycle insurance policy and refused to pay his claim after his motorcycle was stolen from outside his work.backgroundMr A phoned MCE on 8 September to buy a new po... (4 pages)View decision -
Decision Reference DRN5633180
18 Jul 2019 MCE Insurance Company Limited UpheldInsurance (excluding PPI)K821xMCE15 complaintMr F complained that MCE Insurance Company Limited didn’t cancel his motorcycle insurance policy when he wanted them to. backgroundMr F was in an accident when he was hit by a car. He was injured and his motorcycle was damaged. He reported the accident to MCE. He wanted... (3 pages)View decision -
Decision Reference DRN2282830
7 Nov 2017 Liverpool Victoria Insurance Company Limited Not upheldInsurance (excluding PPI)Mr P complains about the figure Liverpool Victoria Insurance Company Limited (“LVI”) offered him under his motor cycle insurance policy when his motor cycle was stolen.backgroundIn January 2017 Mr P bought a new motorcycle and insured it with LVI. Unfortunately it wa... (2 pages)View decision -
Decision Reference DRN6601409
20 Apr 2017 Rider Motorcycles Ltd UpheldPayment protection insurance (PPI)Mr P says Rider Motorcycles Ltd mis-sold him a payment protection insurance (PPI) policy.backgroundThis complaint is about a PPI policy which Mr P took out in 2007 with a loan to buy a motorbike.Our adjudicator didn’t recommend that the complaint should be upheld. M... (3 pages)View decision -
Decision Reference DRN1557875
19 Jun 2015 Alpha Motorcycles Limied UpheldPayment protection insurance (PPI)This complaint is about a single premium payment protection insurance (‘PPI’) policy Alpha Motorcycles Limited (“Alpha”) sold to Mr L. Mr L says the PPI policy was mis-sold.background I issued a provisional decision in this case on 12 May 2015, which is attached and... (4 pages)View decision -
Decision Reference DRN9527423
6 Nov 2018 AWP Assistance UK Ltd UpheldInsurance (excluding PPI)Mr R complains that AWP Assistance UK Ltd declined his travel insurance claim and mis- sold the policy. My references to AWP Assistance include its agents.backgroundMr R had an accident while motorcycle racing and had to cancel a special holiday for him and his fami... (3 pages)View decision -
Decision Reference DRN1304923
3 Sep 2013 Bridge Motorcycles Limited Not upheldPayment protection insurance (PPI)This complaint is about a single premium payment protection insurance (“PPI”) policy sold in conjunction with a loan agreement, taken out in 2005. Mr F says that Bridge Motorcycles Limited mis-sold the policy. backgroundThe facts surrounding this complaint were set out in detail in the... (3 pages)View decision -
Decision Reference DRN-1841372
21 May 2020 MCE Insurance Limited Not upheldInsuranceDRN-1841372The complaintMr H complains MCE Insurance Company Limited (MCE) has voided his motorcycle insurance policy and unfairly accused him of misrepresentation. What happenedIn March 2019, Mr H took out an insurance policy for his motorcycle through a price comparison website. The poli... (5 pages)View decision -
Decision Reference DRN-4136032
19 May 2023 Bennetts Motorcycling Services Limited UpheldInsuranceDRN-4136032 The complaint Mr V has complained about the information provided by Bennetts Motorcycling Services Limited (“Bennetts”) when he bought his motorcycle insurance policy. What happened Mr V bought motorcycle insurance through Bennetts in 2016. He bought a new policy through Bennet... (3 pages)View decision -
Decision Reference DRN-1844847
14 Oct 2020 Society of Lloyd's Not upheldInsuranceDRN-1844847 The complaint Mr M complains about the refusal of a personal accident claim he made under his motorbike insurance policy, operated by Society of Lloyd's (‘Lloyd’s’). What happened Mr M bought his policy online through Hastings Insurance Services Limited on 14 June 2019. He... (4 pages)View decision