We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
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Decision Reference DRN1490335
13 Oct 2017 Inter Partner Assistance SA Not upheldInsurance (excluding PPI)Mr R and Mr M complain that Inter Partner Assistance S.A. mishandled a claim on a travel insurance policy.background Mr M had travel insurance branded with the name of another company and underwritten by IPA. It covered Mr M and his partner Mr R. They went on holiday... (2 pages)View decision -
Decision Reference DRN1634168
19 Sep 2014 Swinton Group Ltd UpheldInsurance (excluding PPI)Mr U complains that he is paying premiums on two policies for the one motorcycle, after Swinton Group Ltd cancelled his motorcycle insurance policy and then issued a new policy, instead of just reinstating the first policy.backgroundIn July 2013, Mr U took out an insurance policy for his m... (2 pages)View decision -
Decision Reference DRN-4410730
7 Nov 2023 Markerstudy Insurance Company Limited Not upheldInsuranceDRN-4410730 The complaint Mr A complains that Markerstudy Insurance Company Limited avoided his motorcycle insurance policy (treated it like it never existed). What happened Mr A took out a motorcycle insurance policy with Markerstudy Insurance in March 2020. When his bike was stolen in Ju... (3 pages)View decision -
Decision Reference DRN8693263
26 Feb 2014 Covea Insurance plc Not upheldInsurance (excluding PPI)Mr W complains that Covea Insurance plc will not provide indemnity under his motor trade insurance policy for an accident he was involved in while riding a motorcycle. backgroundMr W was riding a motor cycle when he was involved in an accident. Covea has declined to indemnify him for th... (2 pages)View decision -
Decision Reference DRN0104224
22 Jul 2015 Rider Motorcycles Ltd UpheldPayment protection insurance (PPI)Mr L complains he was mis-sold a single premium payment protection insurance (“PPI”) policy by Rider Motorcycles Ltd (“Rider Motorcycles”) when he took out a loan.backgroundIn 2006 Mr L applied for the loan in order to buy a motorbike. At the same time he was sold a... (2 pages)View decision -
Decision Reference DRN6637319
29 Jan 2020 Black Horse Limited Not upheldBanking and creditComplaintMr L complains that when he requested to refinance the balloon payment at the end of his hire purchase agreement Black Horse Limited said this option was no longer available. BackgroundMr L entered into a finance agreement with Black Horse in 2016 to acquire a motorcycle. He says ... (2 pages)View decision -
Decision Reference DRN0223149
2 Nov 2017 MCE Insurance Company Limited UpheldInsurance (excluding PPI)Mr T complains that MCE Insurance Company Limited has refused his claim for the theft of his motorcycle because it says he didn’t leave it with the steering lock on. He would like MCE to pay the claim.backgroundIn July 2017, Mr T left his motorcycle locked in a garag... (2 pages)View decision -
Decision Reference DRN1382387
10 Sep 2019 MCE Insurance Company Limited UpheldInsurance (excluding PPI)Mr A’s complained that MCE Insurance Company Limited avoided (cancelled from the start as though it had never existed) his motorcycle insurance policy and refused to pay his claim after his motorcycle was stolen from outside his work.backgroundMr A phoned MCE on 8 September to buy a new po... (4 pages)View decision -
Decision Reference DRN6080838
20 Dec 2018 UK Insurance Limited UpheldInsurance (excluding PPI)Mr and Mrs O complain that U K Insurance Limited (‘UKI’) unfairly declined their claim for protective motocross gear.backgroundMr and Mrs O made a claim on their home insurance policy following a fire at their home. Various items of protective motocross gear were damag... (3 pages)View decision -
Decision Reference DRN6601409
20 Apr 2017 Rider Motorcycles Ltd UpheldPayment protection insurance (PPI)Mr P says Rider Motorcycles Ltd mis-sold him a payment protection insurance (PPI) policy.backgroundThis complaint is about a PPI policy which Mr P took out in 2007 with a loan to buy a motorbike.Our adjudicator didn’t recommend that the complaint should be upheld. M... (3 pages)View decision