We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
-
Decision Reference DRN1710334
31 Dec 2018 MCE Insurance Company Limited Not upheldInsurance (excluding PPI)Mr M complained because MCE Insurance Company Limited voided (cancelled from the start) his motorcycle insurance policy.backgroundWhen Mr M applied for his policy he was asked a number of questions. Of relevance to this complaint, he was asked where the motorcycle was k... (2 pages)View decision -
Decision Reference DRN8556032
15 Dec 2016 Bridge Motorcycles Limited UpheldPayment protection insurance (PPI)Mr H says Bridge Motorcycles Limited mis-sold him a payment protection insurance (PPI) policy.backgroundThis complaint is about a single premium PPI policy Mr H took out with a loan to buy a vehicle in 2006. He applied for the PPI at a meeting.Our adjudicator uphe... (2 pages)View decision -
Decision Reference DRN9882198
4 Nov 2014 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mrs M has complained on behalf of her husband Mr M that Be Wiser Insurance Services Ltd (Be Wiser) did not advise them about the availability of its Vehicle Excess Reimbursement Insurance Policy when she took out a motorcycle insurance policy. She wants it to refund the excess she pa... (2 pages)View decision -
Decision Reference DRN8838516
14 Mar 2018 Saga Services Limited Not upheldInsurance (excluding PPI)Mr W complains that Saga Services Limited unfairly increased the amount of his car insurance.backgroundMr W bought his car insurance policy through Saga. When his policy came up for renewal he wasn’t happy that the price had increased by around 20%. And when he report... (2 pages)View decision -
Decision Reference DRN7794697
28 Dec 2017 Bridge Motorcycles Limited UpheldPayment protection insurance (PPI)Mr C says Bridge Motorcycles Limited mis-sold him a payment protection insurance (PPI) policy.backgroundThis complaint is about a single premium PPI policy Mr C took out with a loan in 2008. He applied for the PPI at a meeting.Our adjudicator upheld the complaint.... (2 pages)View decision -
Decision Reference DRN7158740
2 Feb 2018 Calpe Insurance Company Limited UpheldInsurance (excluding PPI)Miss N complains about the service Calpe Insurance Company Limited provided to her when a claim was made against her motor insurance policy and the amount it’s attempting to claim back under her excess. backgroundIn July 2016 Miss N was involved in an accident where ... (3 pages)View decision -
Decision Reference DRN4590636
18 Jan 2016 Hastings Insurance Services Ltd UpheldInsurance (excluding PPI)Mr W complained that Hastings Insurance Services Limited didn’t tell him that an additional policy excess applied to the helmet and leathers insurance under his motorcycle insurance policy. backgroundMr W made a claim following a motorcycle accident. He had two separa... (2 pages)View decision -
Decision Reference DRN1086448
8 Dec 2015 Swinton Group Ltd Not upheldInsurance (excluding PPI)The executor to the estate of Mr M complains about the sale of a personal accident policy by Swinton Group Ltd. The executor is represented in this complaint by Mrs M. backgroundMr M sadly died following a motorcycle accident. He had held an accidental death policy ... (2 pages)View decision -
Decision Reference DRN9724143
11 Apr 2014 One Insurance Limited Not upheldInsurance (excluding PPI)Mr V complains that One Insurance Limited has treated his motor insurance policy as void from the outset and will not deal with a claim he made when his car was stolen.backgroundIn December 2012, Mr V took out a motor insurance policy with One Insurance after going through an online ... (2 pages)View decision -
Decision Reference DRN6311633
13 Aug 2019 MCE Insurance Company Limited UpheldInsurance (excluding PPI)Mr R complained that MCE Insurance Company Limited unfairly cancelled his motorcycleinsurance policy and declined his claim.backgroundAfter Mr R’s motorcycle was stolen he claimed under his policy with MCE. But MCE declinedhis claim. They said that when he’d taken out his policy he’d delib... (3 pages)View decision