We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
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Decision Reference DRN7505922
3 May 2019 Advantage Insurance Company Limited Not upheldInsurance (excluding PPI)Mr K complained about the value Advantage Insurance Company Limited placed on his motorcycle when he claimed under his motorcycle insurance policy.background Mr K’s motorcycle was destroyed in a fire. Advantage offered him £4,275 for it, less his policy excess. Mr K thought ... (3 pages)View decision -
Decision Reference DRN5930271
12 Oct 2017 Advantage Insurance Company Limited Not upheldInsurance (excluding PPI)Mr C has complained amount the amount Advantage Insurance Company Limited paid him to settle his motorcycle insurance claim. backgroundMr C claimed on his policy after his motorcycle was written off. Advantage said the motorcycle was a total loss and couldn’t be repaired. ... (2 pages)View decision -
Decision Reference DRN4963764
8 May 2019 Ageas Insurance Limited Not upheldInsurance (excluding PPI)Mr B complained that when he claimed under his motorcycle insurance policy, Ageas Insurance Limited didn’t handle his claim properly. backgroundMr B had an accident and Ageas decided that his motorcycle was uneconomical to repair. They offered him its market value less hi... (3 pages)View decision -
Decision Reference DRN9255484
14 Feb 2018 Advantage Insurance Company Limited Not upheldInsurance (excluding PPI)Mr J has complained about Advantage Insurance Company Limited. He isn’t happy with the valuation it has placed on his motorcycle following a claim on his motorcycle insurance policy.backgroundMr J’s motorcycle was stolen so he made a claim to his motor insurer. Advant... (2 pages)View decision -
Decision Reference DRN9370737
8 Mar 2019 Ageas Insurance Limited Not upheldInsurance (excluding PPI)Mr G says Ageas Insurance Limited hasn’t made a fair settlement offer for his motorcycle following a claim on his motorcycle insurance policy.backgroundMr G’s motorcycle was written off following a non-fault accident. Ageas has valued the motorcycle at £15,500. Mr G says... (2 pages)View decision -
Decision Reference DRN6572355
9 Dec 2014 Europa Group Limited Not upheldInsurance (excluding PPI)Mr E complains that Europa Group Limited, trading as MotorCycle Direct, did not tell him that he could use his motor policy No Claims Discount (NCD) on only one motorcycle at a time; cancelled a second policy unnecessarily; charged him a premium for a period when he was not on cove... (3 pages)View decision -
Decision Reference DRN0891266
22 Sep 2017 MCE Insurance Company Limited Not upheldInsurance (excluding PPI)Mr J has complained about the amount MCE Insurance Company Limited has paid to settle his motorcycle insurance claim.Mr J also told us he is unhappy with the service he received on the claim, but he’s now told us he doesn’t want us to consider this. backgroundMr J’s... (2 pages)View decision -
Decision Reference DRN-3083337
20 Oct 2021 Markerstudy Insurance Company Limited Not upheldInsuranceDRN-3083337 The complaint Mr J has complained that Markerstudy Insurance Company Limited (Markerstudy) undervalued his motorcycle following a theft and subsequent total loss claim. What happened Following the theft, of his motorcycle Mr J submitted a claim on his moto... (3 pages)View decision -
Decision Reference DRN4487008
7 Feb 2014 Close Motor Finance Limited UpheldBanking and creditIn November 2012, Mr B purchased a brand new motorcycle under a conditional sale agreement with Close Motor Finance Limited. He complains that the motorcycle exhibited a number of faults in the period up to April 2013, and he wishes to reject the motorcycle.backgroundClose and the dea... (3 pages)View decision -
Decision Reference DRN4952610
19 Jul 2018 MCE Insurance Company Limited UpheldInsurance (excluding PPI)Mr P complains about the effects of MCE Insurance Company Limited unfairly placing a category B marker against his motorcycle following it being stolen and recovered after it started to deal with a claim on his motorcycle policy backgroundMr P’s motorcycle was stolen whi... (3 pages)View decision