We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 342791 results
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Decision Reference DRN-4788420
3 Jul 2024 Covea Insurance plc UpheldInsuranceDRN-4788420 The complaint Mrs T complains that Covea Insurance plc (“Covea”) has unfairly valued her vehicle following a claim she made on her insurance policy after her car was damaged. What happened Mrs T’s car was damaged in 2023 when a tree fell on to it due to high winds, whilst it wa... (2 pages)View decision -
Decision Reference DRN-4846425
3 Jul 2024 Match the Cash Limited Not upheldConsumer CreditDRN-4846425 The complaint Mr D is being represented by a claims manager. He’s complaining about Match the Cash Limited trading as www.guarantorloan.co.uk because he says it lent irresponsibly when providing him a loan he couldn’t afford. What happened In February 2019, following his applic... (3 pages)View decision -
Decision Reference DRN-4777502
3 Jul 2024 Metro Bank PLC Not upheldBanking and PaymentsDRN-4777502 The complaint Mr D complains that following his account closure in June 2022, Metro Bank PLC returned payments he’d made towards a repayment plan which resulted in missed payments on his credit file. What happened Mr D holds a credit card account with Metro Bank. In 2022 Metro ... (3 pages)View decision -
Decision Reference DRN-4515362
3 Jul 2024 Close Brothers Limited Not upheldConsumer CreditDRN-4515362 The complaint Mr P complains about a used car he acquired with credit provided by Close Brothers Limited. What happened In January 2023 Mr P entered into a regulated conditional sale agreement with Close Brothers to fund his purchase of a used car. He ordered the car online and... (2 pages)View decision -
Decision Reference DRN-4863284
3 Jul 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4863284 The complaint Mr V complains Monzo Bank Ltd won’t refund the money he lost to a scam. What happened In late 2023, Mr V was looking for work to boost his income. He was contacted on an instant messaging service about a remote job opportunity. He was told he would be reviewing ap... (3 pages)View decision -
Decision Reference DRN-4786755
3 Jul 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4786755 The complaint Mr D is unhappy with Santander UK Plc. Mr D said Santander deliberately blocked justified payments on numerous occasions. Mr D is also unhappy that Santander doesn’t accept that it shouldn’t have blocked any of his payments. What happened On a couple of occasions ... (3 pages)View decision -
Decision Reference DRN-4888900
3 Jul 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4888900 The complaint Mr S has a self-invested personal pension (SIPP) with Options UK Personal Pensions LLP (‘Options’, formerly Carey Pensions UK LLP). Mr S transferred his existing personal pensions to the SIPP to invest in a property-based investment scheme in Cape Verde and a corp... (29 pages)View decision -
Decision Reference DRN-4721649
3 Jul 2024 Paysafe Financial Services Limited Not upheldBanking and PaymentsDRN-4721649 The complaint Mrs M complains that she is unable to gain access to her account with Paysafe Financial Services Limited. What happened Mrs M has an account with Paysafe. Paysafe accounts have emails registered against the account holder. Mrs M has explained that her email servic... (2 pages)View decision -
Decision Reference DRN-4856817
3 Jul 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4856817 The complaint Mr R complains that he was given wrong information by National Westminster Bank PLC trading as Ulster Bank (UB) about when interest was payable on his savings account. He also complained about the service provided by UB during his calls with it. What happened On 2... (3 pages)View decision -
Decision Reference DRN-4699012
3 Jul 2024 Great Lakes Insurance UK Limited UpheldInsuranceDRN-4699012 The complaint Mr W is unhappy with the service he received from Great Lakes Insurance UK Limited when he claimed on his travel insurance policy. What happened Mr W became unwell whilst on holiday on a cruise and sought medical assistance on board the ship. There were discussion... (3 pages)View decision