We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 342791 results
-
Decision Reference DRN-4842825
4 Jul 2024 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-4842825 The complaint Mrs D complains Royal and Sun Alliance Insurance Limited (RSA) unfairly recorded her claim on her motor insurance policy as her fault. She was also unhappy with the general service and communication throughout the claim process. RSA are the underwriters of this po... (3 pages)View decision -
Decision Reference DRN-4754719
4 Jul 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-4754719 The complaint Mrs K’s complaint is that Clydesdale Financial Services Limited trading as Barclays Partner Finance (‘BPF’) acted unfairly and unreasonably when deciding against paying her claim under Section 75 of the Consumer Credit Act 1974 (the ‘CCA’) and turning down her com... (3 pages)View decision -
Decision Reference DRN-4838197
4 Jul 2024 Ageas Insurance Limited UpheldInsuranceDRN-4838197 The complaint Miss M complains that Ageas Insurance Limited avoided her policy (treated it like it never existed) and refused to pay her claim. Miss M has been represented by a relative during this complaint. Any reference to Miss M in this decision relates to information provi... (4 pages)View decision -
Decision Reference DRN-4620186
4 Jul 2024 Volvo Car Financial Services UK Limited Not upheldConsumer CreditDRN-4620186 The complaint Ms J complains that Volvo Car Financial Services UK Limited failed to explain the financial consequences of her paying £7,900 ‘off’ her conditional sale agreement using her husband’s credit card. What happened In September 2023 Ms J entered into an agreement with ... (3 pages)View decision -
Decision Reference DRN-4883427
4 Jul 2024 J D Williams & Company Limited Not upheldConsumer CreditDRN-4883427 The complaint Mr T complains J D Williams & Company Limited trading as Jacamo (JDW) have gone back on an agreement to repay his catalogue shopping account. Mrs T has supported Mr T in bringing this complaint, but for simplicity I’ll mainly refer to Mr T in this decision. Wh... (5 pages)View decision -
Decision Reference DRN-4773562
4 Jul 2024 Santander Consumer (UK) Plc Not upheldConsumer CreditDRN-4773562 Complaint Mr S complains that he didn’t receive a finance subsidy that he paid for when he entered into a conditional sale agreement with Santander Consumer (UK) Plc (trading as “Santander” Consumer Finance). Background In August 2020, Santander provided Mr S with finance for a... (5 pages)View decision -
Decision Reference DRN-4889154
4 Jul 2024 Amtrust Europe Limited Not upheldInsuranceDRN-4889154 The complaint Mr M complains about the service he’s received from Amtrust Europe Limited (Amtrust) after making a claim under his furniture warranty. Where I’ve referred to Amtrust, this also includes any actions by agents acting on their behalf, including the administrator of ... (3 pages)View decision -
Decision Reference DRN-4786608
4 Jul 2024 Liverpool Victoria Insurance Company Limited Not upheldInsuranceDRN-4786608 The complaint Mr T is unhappy with the way in which Liverpool Victoria Insurance Company Limited (‘LV’) handled a claim made on his travel insurance policy – including the medical assistance he received whilst abroad. All reference to LV includes its agents and the medical assi... (3 pages)View decision -
Decision Reference DRN-4886642
4 Jul 2024 AXA Insurance UK Plc UpheldInsuranceDRN-4886642 The complaint Mr J, representing his business, M, has complained about M’s commercial property insurer AXA Insurance UK Plc. It provides the insurance for a property M lets out where there was a fire. Mr J’s unhappy because AXA avoided M’s policy (treated it as though it had ne... (3 pages)View decision -
Decision Reference DRN-4855247
3 Jul 2024 AXA Insurance UK Plc UpheldInsuranceDRN-4855247 The complaint Mr D complains about AXA Insurance UK Plc (“AXA”) for its response to his claim for loss in value of his roof. Mr D wants AXA to restore his roof to its previous condition. What happened The background to this matter is well known to the parties so I will summaris... (3 pages)View decision