We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 342371 results
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Decision Reference DRN-4634547
2 Jul 2024 Throgmorton Private Capital Ltd Not upheldInvestmentsDRN-4634547 The complaint Ms L complains about the service she received from Throgmorton Private Capital Ltd (“TPC”). In summary, she says: She’s unhappy about the poor service she received from her adviser (Mr A) after he left his previous employer – who I will refer to as BSC – and join... (6 pages)View decision -
Decision Reference DRN-4661414
2 Jul 2024 Harvey & Thompson Limited Not upheldConsumer CreditDRN-4661414 The complaint Mr A complains that Harvey & Thompson Limited (H&T) lent to him irresponsibly. What happened On 14 February 2023, Mr A took out a loan for £750 from H&T. He pledged a watch against the loan. The terms were that the loan had to be repaid by 14 August 20... (2 pages)View decision -
Decision Reference DRN-4822382
2 Jul 2024 Howard Taylor Associates UpheldPensions and AnnuitiesDRN-4822382 The complaint The complaint in this case relates to the advice given to the late Mr C by Howard Taylor Associates (‘HTA’) to transfer his Standard Life and Co-Operative personal pensions into to a Self-Invested Personal Pension (‘SIPP’). Mr C’s daughters, Mrs S and Mrs V, have ... (14 pages)View decision -
Decision Reference DRN-4833418
2 Jul 2024 MotoNovo Finance Limited Not upheldConsumer CreditDRN-4833418 The complaint Mr E is unhappy that a car supplied to him under a hire purchase agreement with MotoNovo Finance Limited was of an unsatisfactory quality. What happened In March 2023, Mr E was supplied with a used car through a hire purchase agreement with MotoNovo. He paid a £15... (3 pages)View decision -
Decision Reference DRN-4703003
2 Jul 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4703003 The complaint Mr C complains that Nationwide Building Society froze and then closed his accounts without explanation. What happened Mr A held a current account, a savings account and an ISA with Nationwide. In April 2023 Nationwide contacted him asking him to complete an “Addit... (2 pages)View decision -
Decision Reference DRN-4879378
2 Jul 2024 BUPA Insurance Limited UpheldInsuranceDRN-4879378 The complaint Mrs and Mr O complain that BUPA Insurance Limited didn’t pay all the treatment costs when it authorised a claim under a medical insurance policy. What happened Mrs and Mr O had private medical insurance with BUPA through a group policy with Mr O’s employer. On 4 F... (5 pages)View decision -
Decision Reference DRN-4869782
2 Jul 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4869782 The complaint Mr C says NewDay Ltd irresponsibly lent to him. What happened Mr C took out two credit cards from NewDay. The credit limit was increased on both cards a number of times. A summary of his borrowing follows. Marbles card Aqua card date credit limit date credit limit... (3 pages)View decision -
Decision Reference DRN-4873704
2 Jul 2024 U K Insurance Limited UpheldInsuranceDRN-4873704 The complaint Mr A complains that U K Insurance Limited trading as Churchill Insurance is responsible for mishandling a claim on his motor insurance policy. What happened The subject matter of the claim and the complaint is a sports utility vehicle. It was made by a manufacture... (6 pages)View decision -
Decision Reference DRN-4885413
2 Jul 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4885413 The complaint Miss T complains about the service she received from Nationwide Building Society (“NBS”) when she tried to claim a partial refund of a payment she made on her debit card for a package holiday. What happened I set out the background to Miss T’s complaint, and my pr... (6 pages)View decision -
Decision Reference DRN-4832401
2 Jul 2024 Aviva Insurance Limited UpheldInsuranceDRN-4832401 The complaint Mr and Mrs C complain about the service they received, and delays they experienced, with Aviva Insurance Limited’s (Aviva) handling of a claim for water damage, under their home buildings insurance policy. What happened In 2018 the property adjoining Mr and Mrs C’... (5 pages)View decision