We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 342371 results
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Decision Reference DRN-4762902
4 Jul 2024 Starling Bank Limited Not upheldBanking and PaymentsDRN-4762902 The complaint E (a limited company) complains that Starling Bank Limited did not do enough to protect it from fraud. G would like Starling to refund the money lost to the fraud. E is represented in this complaint by a claims management company, for simplicity I will refer to E ... (3 pages)View decision -
Decision Reference DRN-4890548
4 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4890548 The complaint Mr O complains that Revolut Ltd unfairly registered a marker about him at Cifas, the national fraud database and closed his account. What happened Mr O had an account with Revolut, which he opened in July 2022. On 25 November 2022, a payment of £100 was made into... (5 pages)View decision -
Decision Reference DRN-4887667
4 Jul 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-4887667 The complaint Mr S has complained about a transfer of his personal pension, with The Royal London Mutual Insurance Society Limited (Royal London) to a small self-administered scheme (“SSAS”) in June 2014. Mr S’s SSAS was subsequently used to invest in an overseas property inves... (11 pages)View decision -
Decision Reference DRN-4828945
4 Jul 2024 Specialist Motor Finance Limited UpheldConsumer CreditDRN-4828945 The complaint Mrs R complains that Specialist Motor Finance Limited (SMFL) irresponsibly entered into a hire purchase agreement with her. She says she was struggling financially at the time and couldn’t afford the repayments. What happened In August 2018 SMFL provided Mrs R wit... (4 pages)View decision -
Decision Reference DRN-4634158
4 Jul 2024 Starling Bank Limited UpheldBanking and PaymentsDRN-4634158 The complaint Miss M is unhappy that Starling Bank Limited won’t reimburse her after she fell victim to a scam. What happened Miss M was introduced to an investment opportunity by someone she considered a close friend. This friend said they had made significant profits by inves... (4 pages)View decision -
Decision Reference DRN-4742193
4 Jul 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4742193 The complaint Mrs S complains that Barclays Bank UK PLC did not refund a payment of £10,000 she says she lost to a scam. What happened Mrs S says she was approached by a broker who she had used before, and currently had an investment in place they had introduced her to. Mrs S w... (2 pages)View decision -
Decision Reference DRN-4738865
4 Jul 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4738865 The complaint Mr and Mrs J complain that National Westminster Bank Plc (NatWest) has not refunded money they lost to what they believe was an investment scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief ov... (3 pages)View decision -
Decision Reference DRN-4558640
4 Jul 2024 Connells Limited Not upheldMortgagesDRN-4558640 The complaint Mr J complains about mortgage advice he received from Torc24 – a trading name of The New Homes Group Limited, which is an appointed representative of Connells Limited. Mr J says the adviser gave him negligent advice to take a two-year fixed interest rate on his mo... (3 pages)View decision -
Decision Reference DRN-4824956
4 Jul 2024 Mann Island Finance Limited Not upheldConsumer CreditDRN-4824956 The complaint Miss B complains that Mann Island Finance Limited (“Mann Island”) irresponsibly granted her a hire purchase agreement she couldn’t afford to repay. What happened In September 2022, Miss B acquired a used car financed by a hire purchase agreement from Mann Island. ... (3 pages)View decision -
Decision Reference DRN-4803970
4 Jul 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4803970 The complaint Mr D complains that Monzo Bank Ltd blocked and then closed his account. It then did not return to him all the funds which had been in the account. What happened Mr D held an account with Monzo. Amongst other things, he used it to trade crypto-currency. On 25 Novem... (2 pages)View decision