We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 342371 results
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Decision Reference DRN-4662807
4 Jul 2024 LeasePlan UK Limited UpheldConsumer CreditDRN-4662807 The complaint Mr F complains about the quality of car supplied to him on finance by LeasePlan UK Limited (‘LP’). What happened The parties are familiar with the background details of this complaint – so I will briefly summarise them here. It reflects my informal remit. Mr F lea... (4 pages)View decision -
Decision Reference DRN-4877829
4 Jul 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4877829 The complaint Mr H complains that Santander UK Plc won’t refund all the money he lost when he was the victim of a scam. What happened In January 2024, Mr H received a phone call from someone who said they worked in the security department of a major online marketplace. The call... (4 pages)View decision -
Decision Reference DRN-4849320
4 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4849320 The complaint Mr P complains that Revolut Ltd won’t refund money he lost when he fell victim to an investment scam. Mr P is being represented by solicitors in his complaint. What happened The detailed background to this complaint is well known to both parties and has been previ... (4 pages)View decision -
Decision Reference DRN-4862277
4 Jul 2024 Turney & Associates Ltd UpheldMortgagesDRN-4862277 The complaint Mr H and Mr Y complain about poor advice from Turney & Associates Ltd (who I’ll refer to as T&A) when they took advice about a mortgage for a self-build property. Mr H and Mr Y say they shouldn’t have to pay T&A’s broker’s fee. What happened Mr H and M... (4 pages)View decision -
Decision Reference DRN-4719064
4 Jul 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4719064 The complaint X complains that Lloyds Bank PLC won’t refund the money he says he lost to a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of what happened here. X engaged the services of a buil... (3 pages)View decision -
Decision Reference DRN-4888918
4 Jul 2024 TTT Moneycorp Limited UpheldBanking and PaymentsDRN-4888918 The complaint Mr W complains that TTT Moneycorp Limited pressured him into entering a forward foreign exchange contract and that it failed properly to explain the contract to him. What happened Mr W was buying a house abroad. He opened online accounts with three different forei... (7 pages)View decision -
Decision Reference DRN-4883255
4 Jul 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4883255 The complaint Mr W says HSBC UK Bank Plc (“HSBC”) were unreasonable not to fully support claims he made to them under the chargeback scheme and Section 75 of the Consumer Credit Act 1974 (CCA). What happened Mr W purchased a used car, using a credit card supplied by HSBC, from ... (3 pages)View decision -
Decision Reference DRN-4876472
4 Jul 2024 Close Asset Management Limited Not upheldPensions and AnnuitiesDRN-4876472 The complaint Mr M complains that Close Asset Management Limited trading as Close Brothers Asset Management (CAM) gave him unsuitable advice to transfer out of an Occupational Pension Scheme (OPS) in 2002. What happened There is very limited information about what happened due ... (4 pages)View decision -
Decision Reference DRN-4716096
4 Jul 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4716096 The complaint Ms M complain that Lloyds Bank PLC won’t reimburse the money she says she lost to a scam. What happened Ms M was looking to rent a room. She found one that suited her purposes on a well-known rental website and made contact with the agent. After viewing the proper... (2 pages)View decision -
Decision Reference DRN-4762903
4 Jul 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4762903 The complaint E (a limited company) complains that HSBC UK Bank Plc did not do enough to prevent an account held with it from being used for fraud. E would like HSBC to refund the money lost to the fraud. E is represented in this complaint by a claims management company, for si... (3 pages)View decision