We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 342371 results
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Decision Reference DRN-4890052
4 Jul 2024 Covea Insurance plc UpheldInsuranceDRN-4890052 The complaint Mrs A has complained that Covea Insurance plc failed to properly investigate a claim she made under her car insurance policy. She’s unhappy it settled the claim as a fault claim. What happened Mrs A made a claim for damage to her car caused by a warning sign put o... (3 pages)View decision -
Decision Reference DRN-4858326
4 Jul 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4858326 The complaint Mr M complains that Santander UK Plc blocked his account, leaving him without access to funds. He complains too about the service he received and the information he was given when he was trying to have the block lifted. What happened Mr M has a social media accoun... (2 pages)View decision -
Decision Reference DRN-4561191
4 Jul 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4561191 The complaint Mr I complains that Barclays Bank UK PLC closed his current account and left adverse information on his credit file. What happened Mr I had an account with Barclays Bank. In September 2023, Barclays decided to close the account without notice. It also advised that... (2 pages)View decision -
Decision Reference DRN-4580435
4 Jul 2024 Ageas Insurance Limited UpheldInsuranceDRN-4580435 The complaint Ms A complains that Ageas Insurance Limited unfairly declined a claim for storm damage under her landlord household insurance policy. Where I refer to Ageas, this includes the actions of its agents and claims handlers for which it takes responsibility. What happen... (3 pages)View decision -
Decision Reference DRN-4681603
4 Jul 2024 TIDE PLATFORM LTD UpheldBanking and PaymentsDRN-4681603 The complaint F complains Tide Platform Ltd (Tide) has refused to pay back over £11,000 worth of fraudulent transactions spent from his Tide business account using Apple pay after his mobile phone was stolen. What happened F explained his mobile phone was stolen in the early ho... (5 pages)View decision -
Decision Reference DRN-4888657
4 Jul 2024 First Holiday Finance Ltd Not upheldConsumer CreditDRN-4888657 The complaint Mr and Mrs T complain that First Holiday Finance Ltd (‘FHF’) is liable to pay them compensation following a complaint made about a timeshare bought using credit provided by FHF. What happened On 23 January 2012, whilst existing members of a timeshare arrangement, ... (3 pages)View decision -
Decision Reference DRN-4800207
4 Jul 2024 HFIS Limited UpheldInsuranceDRN-4800207 The complaint Mr W is a trustee of a trust (H). He says HFIS Limited mis-sold a legal expenses insurance policy covering a property owned by H. This complaint is brought by a representative, Mrs F. What happened In October 2021 Mrs F contacted HFIS and asked if it could quote f... (3 pages)View decision -
Decision Reference DRN-4787944
4 Jul 2024 Domestic & General Insurance Plc Not upheldInsuranceDRN-4787944 The complaint Miss B complains that Domestic & General Insurance Plc (D&G) didn’t repair or replace her cooker hood under her appliance insurance policy. What happened Miss B bought a cooker hood. She took out a policy insured by D&G which covered breakdown or accid... (3 pages)View decision -
Decision Reference DRN-3747006
4 Jul 2024 Sun Life Assurance Company of Canada (U.K.) Limited Not upheldPensions and AnnuitiesDRN-3747006 The complaint Mr S has complained about the transfer of two personal pension plans he held with Sun Life Assurance Company of Canada (UK) Limited (“Sun Life”), to a small self-administered scheme (“SSAS”). A SSAS is a type of occupational pension, in which the members are also ... (12 pages)View decision -
Decision Reference DRN-4889681
4 Jul 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4889681 The complaint Mr C complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In 2012, Mr C says he was approached by a... (44 pages)View decision